Safeguarding adults


Everyone has the right to live their life free from violence, fear and abuse, but not everyone can protect themselves

If you are: 

  • an adult experiencing abuse or neglect
  • or are concerned about an adult experiencing abuse or neglect

telephone us on 0300 1234 131

We will listen to what you have to say and will ask you questions to make sure we understand your concerns.

You can also contact us out of hours on 01208 251300

Or you can make an online referral.

Make an online safeguarding referral

You can find out more about types of abuse and how to get help in stopping abuse in our easy read guide:

Say no to abuse leaflet

If you live on the Isles of Scilly please contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 (out of hours 01720 422699).

Inter-agency referrals

If you are a practitioner and are concerned that an adult is experiencing, or at risk of abuse or neglect, you must: 

  • ensure you have taken steps to protect the adult, as far as practicable
  • alert your safeguarding team or designated officer of the referral you have made

Make an online safeguarding referral

If you are a practitioner and need advice you can call us on 01872 326433. 

If you provide an email address as part of your referral, you will receive a written response.

For information on safeguarding children, see our child protection page.

Allegations against people who work with adults with care and support needs

A Person in Position of Trust (PiPoT) allegation relates to a person who works with adults with care and support needs who has:

  • behaved in a way that has harmed, or may have harmed an adult or child
  • possibly committed a criminal offence against, or related to, an adult or child
  • behaved towards an adult or child in a way that indicates they may pose a risk of harm to adults with care and support needs

Complete a PiPoT referral

Concerns about an adult care provider (such as a residential home or domiciliary care agency)

The Quality Assurance Team collates feedback about services from a variety of sources. These include providers, social workers and community health teams.

Any compliments or concerns about a care service can be shared with the team using the provider quality feedback form.

Cornwall and Isles of Scilly Safeguarding Adults Board

The Cornwall and Isles of Scilly Safeguarding Adults Board (SAB) is responsible for: 

  • protecting adults from abuse
  • reducing the risk of abuse
  • and supporting people to stop abuse where it happens

Visit the Cornwall Isles of Scilly Safeguarding Adults Board website

Safeguarding Policies and Procedures

Please visit the Cornwall and Isles of Scilly Safeguarding Adults Board (SAB) for all of our local safeguarding policies and procedures.

View the policies and procedures

Wanting support, but not concerned about abuse or neglect?

If you are: 

  • an adult seeking support (not related to abuse or neglect)
  • or are want support for an adult (not related to abuse or neglect)

Please visit our request help for an adult page.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Your feedback is important to us

Help us improve our service