Request help for an adult

Request help using our form

We’ll ask you some questions to find out what you need and how you can be helped.

Or call us on 0300 1234 131. Contact centre opening hours are;

  • Monday, Tuesday, Thursday and Fri 9am-6pm
  • Wednesday 10am-6pm

Please note; if you are a professional and want to make a safeguarding referral for an adult please see our safeguarding page.

Safeguarding information for professionals

Help outside normal working hours

If our offices are closed and it’s an emergency, you can ring 0300 1234 131.

Support to help you get on with life

Our film tells you about the support we can give and how you can get it:

If you need just a little help

If you need just a little help to manage at home, we may offer you advice or suggest you use the Support in Cornwall Directory to find support near your home.

Support in Cornwall directoryIf your needs are more complex

If your independence and well being are at significant risk, we’ll arrange to visit you. We will carry out a needs assessment to look at your eligible social care needs. 

We’ll work out a personal budget so you can organise and buy your own care and support via an agreed support plan.  This gives you choice and control over the support you get.

Your support plan could include care at home, short term care, minor home adaptations, loaning you equipment and more. 

You can use our eligibility checker to see if you could receive financial assistance.

Eligibility checker

We’ll also carry out a financial assessment to see whether you’ll need to pay something towards your care and support.

Find out about financial assessments

Find out more about needs assessments

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

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