Our mission and priorities

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Cornwall Fire and Rescue Service is responsible for a wide range of services that help make Cornwall safer. 

We have reviewed our influences and understand our risks. Through this we have identified objectives and outcomes against our priorities. This is to determine what we want to achieve over the next three years. It will also form our delivery plan. These align to Cornwall Council's strategy. This ensures we are delivering against the wider aims of the Council.

For each of our priorities we aim to achieve the following over the next three years:


To improve the health, safety and wellbeing of people and places most at risk.

Objectives Outcomes

To deliver targeted services based on:

  • risk
  • vulnerability,
  • and working in collaboration with others
  • Improved safety of individuals, families and communities
  • Improved health and wellbeing of individuals, families and communities



To protect businesses, people, the local economy and environment.

Objectives Outcomes


  • engage with,
  • educate
  • and support businesses,
  • partners
  • and communities to promote good practice
  • Places are better protected reducing the cost to the local economy and environment


  • regulate
  • and enforce legislation
  • for commercial and public premises
  • to protect people
  • Improved public safety



To deliver an effective and efficient emergency response and support recovery.

Objectives Outcomes
To ensure we have the right resources in the right place at the right time
  • Maintained capability to provide an effective response to emergencies and people in crisis
  • Reduced impact during and after emergency incidents on individuals, families, communities and environment
  • Maintained our capability to respond to large scale, and specialist local, regional or national incidents


Thinking  and working differently to make the best use of all resources.

Objectives  Outcomes 

Continue to develop opportunities for greater collaboration of blue light services

  • Increased collaboration with other blue light services
Maximise opportunities for greater collaboration with public, private and community organisations
  • Increased collaboration with public, private and community organisations
  • Recognised as a valued contributor to strategic partnerships

Develop alternative funding and cost recovery opportunities

  • Increased cost recovery

Develop technical solutions to meet the future needs of the service

  • Improve user satisfaction in the use of IT
  • Improved effectiveness through the use of IT



Be a high performing organisation.

Objectives Outcomes

To improve the:

  • understanding of the needs of individuals,
  • families,
  • businesses
  • and communities to target risk
  • Evidence based practice is embedded across the service
Ensure the health, safety and wellbeing of our people
  • Improved health of our workforce
  • Improved safety of our workforce
  • Improved wellbeing of our workforce
Use our resources effectively to target risk
  • Budget delivered on target
  • Improved professional competence of our workforce
Be known as a high performing organisation
  • Trusted and inclusive organisation that people want to work with and for
  • Compliant and effective in the way we manage information


Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

Your feedback is important to us

Help us improve our service