Tell us something has changed or about a move

Our self-service portal and online forms are currently unavailable for customers from overseas whilst we investigate some issues. Please contact us if you require further information. Please accept our apologies for any inconvenience caused.

I want to tell you about a change of address

You can use our online change of address form to let us know if you are:

• Moving from one Cornwall address to another
• Moving into Cornwall
• Moving out of Cornwall
• Moving into a new home, you do not currently pay Council tax and want to register (for example - you’ve moved out of your parents’ house into a property of your own)

Report a change of address

I am a landlord or letting agent and want to tell you about a change of tenancy at a property

Change in tenant form

I want to report a change in who is responsible for council tax at a property

For example:

• I have purchased or rented a property but haven’t moved in yet.
• I have sold a property that I don’t live in
• I have inherited a property
• Someone else named on the bill has moved out

Change of address form

I want to tell you that someone living at a property has died

Someone has died

I want to tell you that someone has moved into a care home

You may be able to get money off your bill if:

• you have moved into a care home or hospital
• you have moved in with a carer

Get money off your council tax bill

I am not moving, but someone else named on my council tax bill is moving out and I think I might be entitled to a discount

Get money off your council tax bill

I get a Council Tax discount but my circumstances have changed

You must tell us within 21 days of any changes in your circumstances that may affect your council tax discount.

For example,

• your child has turned 18
• your child benefit has stopped
• you're no longer a student or apprentice

If you do not tell us, you could get a fine and we may ask you to pay back the discount.

Contact us online

Let us know if something in your life changes that may affect your benefits

Tell us about a change in circumstances

I want to tell you that I have changed my name

If you need to tell us that your name has changed please use our contact form to let us know.

Contact us online