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New strategy sets out plan to ensure all Cornwall residents are equipped to go digital


A new strategy developed by Cornwall Council and the Cornwall & Isles of Scilly Leadership Board sets out plans for everyone in Cornwall to have the option to be digitally included, with access to affordable connectivity, appropriate devices, digital skills and trusted local support.

Digital Inclusion Strategy

The “Cornwall Connected: Digital Inclusion Strategy” builds on the previous Digital Inclusion Strategy and work that has been done by the council and its partners, including the set-up of Digital Champions in over 100 organisations across Cornwall.

Cllr Leigh Frost, Leader of the Council and Chair of the Cornwall & Isles of Scilly Leadership Board, said:

“In today’s world, digital access is as essential as electricity or running water. Yet too many people are still excluded from the opportunities the digital world brings.

“This strategy sets out our shared commitment: that by 2030, no one in Cornwall or the Isles of Scilly will be left behind. Through partnership, community action and sustained investment, we can build a fairer, more connected future.”

Cllr Sarah Preece, Cabinet Member for Tourism, Localism and Planning, said:

“Digital inclusion underpins so many of our priorities, from health and care to skills, jobs and strong communities. This strategy recognises that access alone isn’t enough. People also need skills, confidence and local support they can trust.”

Cllr Tim Dwelly, Cabinet Member for Economic Regeneration and Investment said:

“By working together with communities, the voluntary sector, health partners and businesses, we can make digital inclusion a reality for everyone, helping to boost Cornwall’s economy and giving people the skills and training they need to benefit from our modern, digital society.”

Over the past five years, local programmes have:

  • created and supported Digital Champions in more than 100 organisations across Cornwall

  • supported thousands of residents to be able to access what they need online

  • delivered an estimated £3.5 million benefit to residents

  • generated a strong return on investment for public services

  • reduced pressure on health and frontline services

The new strategy builds on this success, with improved data, stronger coordination and a renewed focus on those most at risk of being left behind. It focuses on four priorities:

  1. Improving access to reliable, affordable broadband and mobile connectivity, especially in rural and hard to reach areas

  2. Continuing to support residents with devices, digital skills, confidence and accessibility needs

  3. Embedding digital inclusion across public services, commissioning, health, care, education and the economy

  4. Building sustainable funding, partnerships and local delivery networks beyond 2030

The Strategy will be delivered by Cornwall Council working in partnership with the Cornwall & Isles of Scilly Leadership Board, with close involvement from the NHS, voluntary and community organisations, education providers and local businesses.

Read the Strategy 

An action plan will be developed with partners to turn the strategy’s ambitions into practical, measurable improvements for residents.