We provide information, advice and support to children and young people in care, and their parents / carers.
Corporate Parenting Strategy
Our Corporate Parenting Strategy is essential to coordinate our response to the needs of children in care and care leavers. We work hard to get the best possible outcomes for them. We spend a lot of time listening to children in care and care leavers. This helps us to shape the way in which we provide services.
View our Corporate Parenting Strategy
Our Sufficiency Strategy
In Cornwall we have focused on preventing reactive and inappropriate entry to care. This is to try and make sure that the right children come into care at the right time, for the right reasons. We have fewer children in care in Cornwall because we do everything we can to keep children safely at home or with their wider family. This is what most children say they want.
Young Person's Guide
We have prepared this guide in the hope of answering some of the questions that you may have. However, if there is anything we have missed, please ask your social worker, personal advisor or support worker who will be happy to provide answers.
Statements of Purpose
The Statements of Purpose set out the purpose, ethos, core aims and functions of the Care Leaver Supported Accommodation Team and the facilities and services that Cornwall Council provides in respect of supported accommodation for young people.
How to make a complaint if you are a child or young person in care
What can I complain about?
Anything that is bothering you. This can include the way you are treated by your social workers or foster carers. It might also be about decisions we make without finding out your views. We will do our best to put you in touch with someone who can help.
Who can I complain to?
It is best to speak with your workers first of all. You can also ask to speak to the Team Manager in your local Social Care office, who is your Social Worker’s manager. If that doesn't work you can contact the complaints team.
How do I do that?
Telephone the Beeline on 0800 028 8228. This is a freephone telephone service. A person will answer calls during the working day. This is 9am to 5pm, Monday to Friday, not including bank holidays. If you ring outside office hours you can leave a message. Someone will get back to you the next time we are in the office.
Fill in a complaint form and send it to the address on the form.
Write to the Complaints Manager
Ask someone else to complain for you
How will the complaints team deal with my complaint?
You can talk over how you would like your complaint to be dealt with by the complaints team.
Can I have someone to support me if I use the formal procedure?
Yes. All young people making a complaint are offered an advocate. This is an independent person who supports you. Or you can choose someone you know to support you.
I'm a bit worried about making a complaint - will it be held against me?
No. It is your right to complain, and all the information you give us will be treated sensitively.