Using Cornwall Council Charge Points
We have a Drive EV2 programme to install more electrical vehicle charge points in our council carparks. As part of this, our provider SWARCO are taking over the operation of our existing EV chargers.
If you want to use our council EV charge points, you can register for a SWARCO E.Connect account by either:
- requesting a SWARCO E.Connect RFID card
- downloading the E.Connect app
Just visit the SWARCO website. You can also pay online without registering at https://webpay.swarcoeconnect.org/. High power units also accept contactless as payment.
How to use our charging points
The process to replace the existing charge points and move from Equans/GeniePoint to SWARCO E.Connect will take some time to complete. In the meantime, a small amount of existing charge points will continue to operate via the Equans/GeniePoint system. To use these GeniePoint charge points, you will continue to need:
- a GeniePoint charge card or
- to download the GeniePoint app
You can find more information on the Equans/GeniePoint website, including how to register for a GeniePoint account and card. Visit GeniePoint EV Charging
Users will pay to use the charge points. The cost of charging will be set by the supplier at market rates and will cover the operation and maintenance throughout the contract.
Car parking charges may apply when charging at Electric Vehicle (EV) bays. These may be:
- in Cornwall Council's car parks
- on street within pay and display bays
Please refer to car park signage for charges. Vehicles which are parked within EV charging bays and are not using the charge point facilities will be subject to enforcement.
Problems with charging
SWARCO is responsible for maintaining charge points in good working order. All complaints regarding faults should be directed to SWARCO’s 24hr helpline 020 8515 8444. Most faults can be rectified over the phone.
