Struggling to login

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Please follow the step by step instructions below

To login please go to www.cornwall.gov.uk/myaccount

1. If you cannot remember your password please click on ‘forgotten password’

image showing the login box

2. Enter your email address, and click next

Image showing forgotten password

3. Answer your security question using the answer you saved when registering.

Image of security question box

4. Reset your password by entering a new password which must contain a minimum of ten characters, at least one of which must be a symbol, for example ! @ # $ % ^ & * ? _ ~.

Image of new password

 

5. You will then ned to confirm the same password in the box below and click on update.

You will then see a successful message at the top of the page.

 

6. Then go the top of the page and click on ‘Sign in’ to login with your new password.

Image of the sign in option

7. Once logged in your will be on your account page with all your details.

8. If you are looking to commment on a planning application, scroll down the page to ‘Planning information’ and click on ‘New search’ to search for a planning application or ‘saved searches’ if you have a saved search showing the applications you are interested in.

Please note; If you are trying to login to update your planning application you need to go to https://www.planningportal.co.uk/ 

If you would like view this help as a document please see the pdf link below

Help to login

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