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Search results for 'complaints compliments corporate complaints'

NOISE Direct (Licensing)

NOISE Direct (Licensing) is service offered by Cornwall Council which provides pre-application advice and/or assistance specific to the Prevention of Public Nuisance licensing objective.

Last updated: 01/12/2023 10:23:52


Profiles of Council Directors Team

Profiles and contact details for Cornwall Council's Corporate Directors Team.

Last updated: 16/10/2026 09:19:05


Street Performers

We receive complaints about street performers particularly when the weather is good.

Last updated: 22/03/2021 15:07:12


Information we hold about you

Tel: 0300 1234 100 Email: dpo@cornwall.gov.uk I don’t agree with something We would prefer any complaints to be made to us so that we have the opportunity to see if we can put things right.

Last updated: 30/07/2024 04:00:07


How we deal with reported planning enforcement issues

Search for a planning permissionIf you believe there is a breach of planning control which is causing planning harm, you can report the matter using our complaint form....This ensures that public resources are not spent unnecessarily investigating hoaxes or malicious complaints....How the Council will deal with a report of an alleged breach of planning control and how we prioritise complaints When we receive a completed form a member of the team will triage the report.

Last updated: 09/01/2025 14:38:53


Report a dog owner for allowing their dog to foul in a public area

Evidence we need to investigate We will investigate complaints we receive based on the level of evidence provided. 

Last updated: 27/05/2026 11:59:47


Responsible Investment

Details of the Cornwall Pension Fund's responsible investing, the Pension Committee approach and Environmental, Social and Governance policies.

Last updated: 07/09/2026 12:42:09


Private Housing

Find out about private rented housing in Cornwall.

Last updated: 19/12/2025 10:03:54


Spray Foam Insulation Advice for Homeowners

Contact Your Mortgage ProviderIf you are planning to:Sell your homeRemortgageRelease equityContact your lender early to find out:What information they requireWhether an inspection report will be sufficientBe Aware of ScamsThere has been an increase in complaints about companies offering spray foam inspection or removal.You should be cautious of:Unsolicited phone calls or doorstep visitsClaims that your insulation must be removed urgentlyBusinesses claiming to work with the Government or the CouncilSome consumers have been pressured into paying thousands of pounds for unnecessary work.Protecting YourselfDo not agree to work offered through cold callsDo not feel pressured to make quick decisionsAlways get an independent assessment firstObtain more than one quote before proceedingIf you need advice on how best to improve your home’s efficiency, you can seek independent advice from Community Energy Plus.Complaints and Your RightsIf you believe your insulation was mis-sold or installed incorrectly..., you may have rights under the Consumer Rights Act 2015.Time LimitsYou usually have up to 6 years to make a claimThis normally starts from when the work was completedTrustMark ComplaintsIf your installer is registered with TrustMark, you may be able to use their complaints process.Follow the button below to find out more:TrustMark Complaints ProcessPlease note that TrustMark generally cannot investigate work completed more than 6 years ago.

Last updated: 29/06/2026 13:49:25


SEND Disagreements, Mediation and Tribunal

In the first instance you can: Email requesting to discuss this with a SEND Officer: for enquiries relating to EHC Needs Assessments: ehcassessments@cornwall.gov.uk  for enquiries relating to EHC Annual Reviews: ehcreviews@cornwall.gov.uk  Request a ‘Way Forward’ meeting, which can involve a SEND Officer and the educational setting If you are unsure of who to contact, speak with one of the SEND System Navigators 01872 324242 For independent advice, support and guidance, you can reach out to SENDIASS If you are unable to resolve the matter, you may wish to make a complaint....Please refer to the information on the ‘Comments, compliments and complaints’ page here:  Comments, compliments and complaints Mediation and tribunals You may disagree with a decision that has been made regarding the education, health and/or social care elements of an EHC Plan.

Last updated: 24/02/2026 15:57:43


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