We will call the tenant back approximately 14 days after they made the initial complaint to check if a response has been received.In certain circumstances the letter will come direct from us.

https://www.cornwall.gov.uk/housing/private-housing/complaints-about-housing-conditions/

Last updated: 17/07/2026 14:03:33

Main contact phone number: 0300 123 4100 Email: mediarelations@cornwall.gov.ukComments, compliments and complaintsWe have a set of standards that outline the service that you can expect from us: our Customer Service Promise.We aim to provide our customers with good services, but sometimes things go wrong. ...Find out more about the Feedback and complaints scheme.Privacy PoliciesView a list of our privacy policies

https://www.cornwall.gov.uk/fire-and-rescue-service/contact-cfrs/

Last updated: 18/08/2026 15:45:36

Members of the public can make complaints about any councillor they consider has breached this code....Some issues may be better dealt with through other complaints procedures....Local Government Ombudsman complaints The Local Government Ombudsman deals with complaints about councils that have not been satisfactorily resolved locally.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/standards-committee-information/responsibilities-of-the-standards-committee/

Last updated: 17/05/2021 10:56:22

What if I am dissatisfied with the way the Council managed the report If, having received the Council’s final response to your enquiry, you are dissatisfied with the way we managed the investigation, you can raise a formal complaint from the Council’s complaint process by completing our online form....Make a complaint to the CouncilWe will not uphold a complaint about the outcome of an investigation, including whether formal action was taken....Please note: The Ombudsman will not investigate any complaint until the complainant has: first followed the Council’s own corporate complaints procedure and sought resolution directly with the Council in the first instance.

https://www.cornwall.gov.uk/planning-and-building-control/planning-enforcement/planning-enforcement-plan/how-we-manage-complaints-and-other-services/

Last updated: 14/01/2026 11:55:51

It is important that you give us the information we need to make a reasoned and informed decision on your complaint....The information you provide on this form will be held by Cornwall Council and used by us to assess, your complaint....We will share this information, but not your personal contact details, with: the subject member and the independent person, who has been appointed by the standards committee and allocated to this complaint This is so that they can provide their views on the complaint.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/code-of-conduct-complaints/make-a-code-of-conduct-complaint-online/

Last updated: 27/05/2026 12:43:50

Complaints can only be accepted if they relate to a member’s behaviour whilst: they are acting, or giving the impression that they are acting in their official capacity. ...Complaints will be rejected if they: appear to be against a member acting in their private capacity are against the council as a whole as this is outside of these procedures are about clerks to town parish or city councils The detail of your complaint To help the Monitoring Officer make an initial assessment of your complaint please make sure you have: included your contact details....We are unlikely to process complaints that are not received in accordance with our requirements.

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/code-of-conduct-complaints/code-of-conduct-complaint-guidance-notes/

Last updated: 17/03/2021 12:23:50

The most common matters reported to us are: Refusal to hire Driver behaviour Driving standards Car safety Refusal to take a wheelchair Wheelchair safety complaint Safeguarding complaint for a child or vulnerable adult Discrimination Hate crime complaints If the complaint relates to a criminal act, we will refer the matter to the police, if you haven't done so already....If the complaint relates to a customer service issue, you should contact the private hire operator, if relevant....Information we need to investigate your complaint: Your name, address and telephone number The vehicle registration details or plate number (for a Hackney Carriage the plate can be found on the rear of the vehicle) Full description of the issue/incident and any witnesses Date, time and location of where the incident happened and/or your journey details Description of the driver, name of the taxi company and any distinguishing features Our Licensing Team have created some guidance for passengers should you need to make a complaint.

https://www.cornwall.gov.uk/business-trading-and-licences/licences-and-street-trading/licensing-compliance/taxi-complaints/

Last updated: 27/05/2026 12:16:20

The independent people give their views on code of conduct complaints....They help them with Code of Conduct complaints, training and other issues....Code of conduct complaints Find out how to make a code of conduct complaint about a councillor. 

https://www.cornwall.gov.uk/the-council-and-democracy/councillors-and-meetings/standards-committee-information/

Last updated: 05/11/2025 10:31:10

Use this form to tell us about a problem with food you've bought

https://www.cornwall.gov.uk/environment/environmental-health/food-product-complaints/

Last updated: 27/05/2026 12:42:54

Citizens Advice consumer advice guides What happens to my complaint?...Cornwall residents submit approximately 3,500 complaints each year....The Trading Standards service at Cornwall Council uses a risk-based approach to decide which complaints we have the resource to investigate.

https://www.cornwall.gov.uk/business-trading-and-licences/trading-standards/consumer-advice-or-make-a-complaint/

Last updated: 19/06/2024 11:08:01