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Customer Service Promise

Our Customer Service Promise and Customer Philosophy 2025-2030 make sure that we keep our customers at the heart of everything that we do.We will be reliable and put you firstBe clear about what you can expect from usdo what we say, on time, and aim to get it right first timekeep you informed so you don’t have to chase usact on your feedback and publish the resultsWe will make our services convenient for youprovide choices on how you can contact us:instantly online - pay, book, apply, report and give feedbackquickly – we aim to answer all our 0300 numbers within an average of 4 minutes, and we will try to sort things out for you there and thensteadily -  if you write to us, we aim to reply within 10 working days, or you may be able to make an appointment to speak to someoneProvide accessible information using plain EnglishProvide support if you have a specific need or cannot access the internetWe will be trustworthybe open and honest about our priorities, policies and performanceexplain...why decisions have been made, so you understand the reasons for themdeal with your feedback, say sorry if we get it wrong and aim to put things righttreat you with fairness, courtesy and respectmaintain your confidentiality and keep your data secureWe ask you to:treat our staff politelyinform us of your viewslet us know if you have specific things you need help withThere is also an easy read version of the Promise.Read the easy read version of the Promise PerformanceWe measure our performance across a range of areas to understand what we do well and where we can improve.

Last updated: 24/08/2026 08:57:33


River Street, Mevagissey PL26 6UE

Weight restriction to 3050kg.ChargesPaymentPay and display (all coins 10p to £2, Chip and Pin, contactless, Apple Pay and Google Pay)Pay by mobile phone - the location code for this car park is 8361JustPark Wallet is not available in this car park.Season and rover ticketsSeason and Rover tickets are not available for this car park.Disabled parkingMotorcycle parkingMotorcycles can park for free in a designated motorcycle parking space where provided and in other areas of the car park where it doesn’t cause an obstruction....If you park your motorcycle in a car parking space, you must pay the normal fee for a car.Motorcycles must not park in disabled or reserved spaces.Facilities and detailsFacilitiesDetailsNumber of spaces50SurfaceTarmacSecure car parkNoCar park opening hours24 hoursHeight restrictionNoWeight restriction3050kgCoach parkingNoLorries over 3500kgNoMotorhome facilities or spacesNoSuitable for touring caravans/trailersNoOvernight sleepingNo sleeping or overnight camping 

Last updated: 06/08/2026 09:04:43


Employment and Payroll Services

Find out about our Employment and Payroll Services providing a wide of services across Cornwall and Devon. 

Last updated: 10/12/2025 10:14:27


About the Cornwall Local Plan and the plan-making process

It also shows how our environment, communities and economy should be supported.The Local Plan:Sets out planning policies used alongside national planning policy to make planning decisionsIdentifies the need and locations for homes, jobs, infrastructure and servicesHelps to look after our natural, historic and cultural assetsThe Cornwall Local Plan will cover the entire administrative area of Cornwall. 

Last updated: 07/10/2026 07:21:32


Get involved in the Cornwall Local Plan

Find out how to get involved in shaping Cornwall's future. Take part in Local Plan consultations, share your views, attend events and help influence planning policies across Cornwall.

Last updated: 06/10/2026 10:35:32


Money off council tax for disabled people

For example: your property is in Band D, you’ll pay the Band C rate....If you don't reply to our review letters, your discount may be removed.

Last updated: 05/01/2026 08:00:48


Island, St Ives, TR26 1SY

Weight restriction to 3050kg.No motorhomes or campers permitted 11pm - 8am.Charges1 April - 31 October1 November - 31 MarchPaymentPay Station (Chip and Pin, contactless, Apple Pay and Google Pay)Pay by mobile phone - the location code for this car park is 8419Season and rover ticketsSeason and Rover tickets are available at this car park....If you park your motorcycle in a car parking space, you must pay the normal fee for a car.Motorcycles must not park in disabled or reserved spaces.Facilities and detailsFacilitiesDetailsNumber of spaces129SurfaceTarmacSecure car parkNoCar park opening hours24 hoursHeight restrictionNoWeight restriction3050kgLorries over 3500kgNoMotorhome facilities or spacesNoSuitable for touring caravans/trailersNoOvernight sleepingNo sleeping or overnight camping 

Last updated: 04/08/2026 10:34:31


Barnoon Long Stay, St Ives, TR26 1JF

Weight restriction to 3050kg.No motorhomes or campers permitted 11pm - 8am.Charges1 April - 31 October1 November - 31 MarchPaymentPay and display (Chip and Pin, contactless, Apple Pay and Google Pay)Pay by mobile phone - the location code for this car park is 8422Season and rover ticketsSeason and Rover tickets are available at this car park....If you park your motorcycle in a car parking space, you must pay the normal fee for a car.Motorcycles must not park in disabled or reserved spaces.Facilities and detailsFacilitiesDetailsNumber of spaces124SurfaceTarmacSecure car parkNoCar park opening hours24 hoursHeight restrictionNoWeight restriction3050kgCoach parkingNoLorries over 3500kgNoMotorhome facilities or spacesNoSuitable for touring caravans/trailersNoOvernight sleepingNo sleeping or overnight camping 

Last updated: 04/08/2026 10:38:29


Day Opportunities and Inclusion Support

“A life not a service” Welcome to the Directory of Day Opportunities and Inclusion Support in Cornwall....You can search and choose from a range of sessions and support available from the list of day opportunity and inclusion support providers....Day opportunities will be group and session based and will take place in community settings as well as at providers’ own venues.

Last updated: 26/08/2026 14:46:58


Crooklets, Bude, EX23 8NF

This is a long stay car parkView location mapPermitted vehiclesCars, motorcycles, coaches, trailers, caravans.No Motorhomes or Campers 11pm - 8am.Evenings only - commercial vehiclesCharges1 April - 31 OctoberAll days 9am - 6pmUp to 1 hour - £2.701 to 2 hours - £5.302 to 4 hours - £7.7024 hours - £11.70Weekly - £29.20All days 6pm - MidnightEvening Session - £2.50Midnight to 9am - No ChargeCoach Charges 9am - Midnight1 November - 31 March All days 9am - 4pmUp to 1 hour - £1.501 to 2 hours - £2.702 to 4 hours - £5.7024 hours - £7.20Weekly - £17.60All days 4pm - 9amNo ChargeCoach Charges 9am - 4pmPaymentPay and display (Chip and Pin, contactless, Apple Pay and Google Pay)Pay by mobile phonethe location code for this car park is 8205the location code for coaches in this car park is 8206Season and rover ticketsSeason, Rover and Coach Rover tickets are available for this car park. ...If you park your motorcycle in a car parking space, you must pay the normal fee for a car.Motorcycles must not park in disabled or reserved spaces.Facilities and detailsFacilitiesDetailsNumber of spaces158SurfaceTarmac and grass in summerSecure car parkNoCar park opening hours24 hoursHeight restrictionNoWeight restrictionNoCoach parkingYesLorries over 3500kgYesMotorhome facilities or spacesNoSuitable for touring caravans/trailersYesOvernight sleepingNo sleeping or overnight camping 

Last updated: 04/08/2026 09:37:09


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