If you are dissatisfied with any decision made, you have the right to have your complaint independently reviewed under the internal disputes resolution procedure....If you are dissatisfied with the nominated individual's decision, you can within 6 months apply to your administering authority to have the decision reconsidered....Regulatory bodies There are also a number of other regulatory bodies that may be able to assist you: The Pensions Ombudsman The Pensions Regulator What is the Pensions Ombudsman?

https://www.cornwall.gov.uk/jobs-and-careers/cornwall-pension-fund/active-members/what-if-i-have-a-complaint/

Last updated: 12/04/2021 09:51:33

We can help you to produce your neighbourhood plan We can:Give advice and support througout the process until the successful adoption of your planHelp you write planning policiesProvide local information and evidenceGive you access to mapping and guidanceAnswer your questionsEmail us at neighbourhoodplanning@cornwall.gov.uk Your neighbourhood plan helps local people shape the future of their area. ...It can say what kind of development is supported and what is important to your community.Talk to your communityListening to local people is one of the most important parts of neighbourhood planning.You should:Talk to residents, businesses and community groupsAsk people what they like about the area and what could be improvedUse surveys, events, meetings and social mediaKeep a record of what people tell you and record this in your consultation statement as you go alongUseful guides:Communication and engagement guide noteGovernment guide on using social mediaNeighbourhood plan project plannerWe also have a survey template that you can adapt to suit your area.Gather informationBefore writing your plan you will need to understand your area.You should:Collect information about local people, jobs, homes, nature and community facilitiesFind out what is working wellIdentify local issues and opportunitiesCreate a vision for the futureSet clear goals for what you want to achieveAnalyse the strengths...You should engage with environmental organisations early if your plan may affect important natural or historic assets. 

https://www.cornwall.gov.uk/planning-and-building-control/neighbourhood-planning/preparing-a-neighbourhood-plan/prepare-your-neighbourhood-plan/

Last updated: 09/10/2026 14:41:36

This includes links to policy documents and claim forms.Incidents before 31 March 2023Any public or employers liability claims with an incident date on or before the 31 March 2023 are insured by:Zurich Municipal provides Cornwall Council's insurance policiesPolicy number - QLA-05U008-0013Portal ID - C00650Incidents on or after 1 April 2023Any public or employers liability claims with an incident date on or after the 1 April 2023 are insured by:Maven Public SectorPolicy Number – P23CASLFG00270Portal ID – D00051Loss or theft of MoneyThis insurance covers the loss of funds, provided it is kept in a locked receptacle....The General Property insurance also covers contents of our buildings.Highways claim for damage or injuryIf you suffer damage or injury on the highway, there is no automatic right to compensation....All claims are assessed based on laws and guidelines that are in place for assessing such claims.School Governors insuranceGovernors of Cornwall Council schools are covered by the Council’s insurance policiesLibel and slanderLibel and Slander covers all employees should they be accused of libel or slander during the course of their duties.Motor vehicle (MV)All vehicles owned by Cornwall Council have fully comprehensive insurance cover via Zurich Municipal.Personal accident, assaultAll Cornwall Council employees are covered by the Personal Accident Policy for Assault.The policy covers the following:Violent or criminal assaultAttack by animalsExplosion while undertaking the duties of the CouncilPublic LiabilityPublic Liability insurance indemnifies the Council against claims for compensation by members of the public who have suffered a loss due to the negligence of the Council.Theft, vandalism and accidentThis scheme covers all Local Education Authority (LEA) schools contents, including windows

https://www.cornwall.gov.uk/the-council-and-democracy/council-spending-and-finance/insurance/

Last updated: 15/10/2026 12:56:17

British Cycling:Sofa to Saddle Cornwall – Empowering Communities though British Cycling Participation ProgrammesBritish Cycling support people to learn to ride a bike....They have a variety of bikes, including accessible trikes....They used their ATSP pilot grant to run engagement sessions to support members of the public to get into cycling.

https://www.cornwall.gov.uk/transport-parking-and-streets/sustainable-transport/active-travel-social-prescribing-fund/

Last updated: 11/08/2026 13:36:26

This page provides information on: How to check your flood risk Options for getting insurance or reducing your premium if you are at flood risk Check if your property is at risk EA check your flood risk tool The Environment Agency provides a tool to check your risk of flooding from different sources....This update may affect the flood risk listed for your property....They may use this information to adjust your premium.

https://www.cornwall.gov.uk/environment/countryside/flood-risk/insurance-for-properties-at-risk-of-flooding/

Last updated: 05/02/2026 15:55:26

Part of our public health role in Cornwall involves protecting individuals, groups and populations from infectious disease and non-infectious threats to public health....Your GP will hold your vaccination record....For more information about travel vaccinations visit www.nhs.uk/conditions/travel-vaccinations Screening Screening is a way of finding out if you have a higher chance of having a health problem.

https://www.cornwall.gov.uk/health-and-social-care/public-health/health-protection/

Last updated: 29/09/2025 10:14:23

Development of an annual Bus Service Improvement Plan as a way of attracting new funding to deliver improvements that make buses easier to use, more reliable and more affordable....This funding ended 31st August 2021 Period Amount 17 March 2020 to 8 June 2020 £528,275 9 June 2020 to 3 August 2020 £518,000 4 August 2020 to 28 September 2020 £841,894 29 September 2020 to 23 November 2020 £622,929 24 November 2020 to 18 January 2021 £671,641 19 January 2021 to 15 March 2021 £215,026 16 March 2021 to 10 May 2021 £387,240 11 May 2021 to 5 July 2021 £499,755 6 July 2021 to 31 August 2021 £162,742   Bus Recovery Grant (BRG) The Department for Transport has awarded Cornwall Council some additional funding to help the recovery of Bus services as we emerge from the pandemic....The following amounts have been paid to operators to support local bus services.

https://www.cornwall.gov.uk/transport-parking-and-streets/public-transport/how-the-council-supports-the-transport-network/

Last updated: 08/09/2022 14:18:21

Public authorities (including Cornwall Council) are duty bearers of the UNCRC.

https://www.cornwall.gov.uk/health-and-social-care/childrens-services/childrens-rights/

Last updated: 16/09/2026 15:54:03

Cllr Thalia Marrington, Portfolio Holder for Community Safety and Public Health said: “The Strategy sets out plans for a fair and inclusive Cornwall and includes how we will work with organisations and communities. ...As a public authority, Cornwall Council must comply with the Public Sector Equality Duty (PSED) when carrying out its functions....“To achieve a fair and inclusive Cornwall, we must focus on what we do, not just what we say.

https://www.cornwall.gov.uk/council-news/communities-and-housing/have-your-say-on-new-draft-belonging-in-cornwall-strategy/

Last updated: 14/04/2026 10:15:24

Time is running out for residents to take part in Safer Cornwall’s annual survey about crime and antisocial behaviour.The Have Your Say survey can be found here on the Let’s Talk Cornwall website and will be available until Sunday, August 31.Safer Cornwall is a partnership of organisations working together to make Cornwall a safer place for everyone who lives, works and visits here.Feedback from the survey will help partners identify the issues having the greatest impact on communities and inform their ongoing work.As the survey is conducted every year, it also provides valuable insight into how concerns and experiences change over time....Results from previous surveys are available on the Safer Cornwall website.Antisocial behaviour is defined as persistent behaviour that causes harassment, alarm or distress, and can include neighbour nuisance, vandalism, intimidation, and threatening behaviour.Cllr Thalia Marrington, Cabinet Member for Community Safety and Public Health, said:"I would encourage everyone to take a few moments to complete this survey....“It is one of our priorities to create vibrant, safe and supportive communities and the feedback we receive through the Have Your Say survey will help us understand where action is needed most and ensure we focus our efforts on the issues that matter to our residents.”Simon Mould, Chair of Safer Cornwall, said:"We want to hear directly from the people who live and work in Cornwall.

https://www.cornwall.gov.uk/council-news/communities-and-housing/have-your-say-on-crime-and-antisocial-behaviour-in-cornwall/

Last updated: 22/07/2026 07:49:17