Please do not submit your appeal until all supporting evidence you wish to provide is available. It is your responsibility to source and submit supporting evidence, where necessary - the Transport Coordation Service will not source this on your behalf. If supporting evidence is submitted at a later date, the number of working days the Local Authority have to consider your appeal (see below) will be reset.
There is a right of appeal where
- an application has been refused, or
- it is believed that that the travel arrangements provided are unsuitable
Cornwall Council has a two-stage appeals process.
Stage 1 Appeal - Review by a Senior Officer
Stage 1 appeals must be submitted within 20 working days from receipt of the Local Authority's decision.
Appeals will generally be considered within 20 working days of receipt - see message in red above. Many appeals will be considered more quickly, while complex cases may take longer.
Appeals are considered by a Senior Officer within the Transport Coordination Service. The officer will review the original decision and respond with a detailed written outcome setting out:
- The nature of the decision reached;
- How the review was conducted (including the standard followed);
- Information about other departments and/or agencies that were consulted as part of the process;
- What factors were considered;
- The rationale for the decision reached;
- Information about escalation to stage two (if applicable).
Stage 2 Appeal - Review by the Council's Appeals Committee
Stage 2 appeals must be received within 20 working days from receipt of the Local Authority's Stage 1 Appeal decision.
Appeals will generally be considered within 40 working days of receipt - see message in red above. Many appeals will be considered more quickly, while complex cases may take longer.
Appeals are considered by Cornwall Council's Appeals Committee. The Committee is made up of three elected Cornwall Councillors. The Councillors are independent of any previous decisions which have been made regarding the application. The Appeals Committee will review the original decision and respond with a detailed written outcome setting out:
- The nature of the decision reached;
- How the review was conducted (including the standard followed);
- Information about other departments and/or agencies that were consulted as part of the process;
- What factors were considered;
- The rationale for the decision reached
The decision of the Appeals Committee is final and there is no further right of appeal. However, a complaint can be made to the Local Government and Social Care Ombudsman. This can be done if the complainant considers that there was a failure to comply with the procedural rules. Or if there are any other irregularities in the way the appeal was handled.
