Our commitment to you as a valued customer of Cornwall Council’s Commercial Waste Service is that we will:
Be reliable and put you first
- be clear about what you can expect from us
- do what we say, on time, and aim to get it right first time
- we will keep you informed, listen to and act on your feedback
Make our services easy to use
- provide you with a choice of collection options
- regular and timely collections
- easy way to change your contract, repair/replace and request extra containment
- we aim to reply to your questions within 10 working days
- update you of legislation changes which will impact you and your business
Be open and honest with you
- listen to and learn from your feedback, say sorry if we get it wrong and aim to put things right
- treat you with fairness, courtesy and respect
- appreciate you being a customer of Cornwall Council Commercial Waste Collection Service
- maintain your confidentiality and keep your data secure
Ask you to
- complete and return any paperwork in a timely manner
- let us know if you have anything specific that you need help with
- treat staff and collections crews politely
- if you are happy with our service recommend us
Cornwall Council and our contractor Biffa Municipal Ltd