Being online can make everyday life easier - from booking appointments and staying in touch with friends and family, to accessing vital services. But if you’re struggling with the cost of data, broadband or devices, there is help available.
Affordable mobile data & the National Databank
If you’re struggling to pay for mobile data, you may be eligible for free mobile SIM cards and data through the National Databank. It works much like a foodbank, but for mobile data, helping people who can’t afford to stay connected. Most UK mobile networks, including Virgin Media O2, Vodafone and Three, donate data to support the scheme.
Who can get help?
You must be:
- Over 18
- On a low income
- Unable to afford your current monthly mobile contract or top‑ups
- Without reliable home or mobile internet access
Where to find support in Cornwall
You can ask for a free mobile SIM card at many local organisations across the UK – including some digital inclusion hubs - or go to the O2 store in Penzance or Truro and ask for the National Databank.Find out more on the 02 website
Cheaper broadband through social tariffs
Social tariffs are low‑cost broadband packages for people on certain benefits. These include:
- Universal Credit
- Pension Credit
- Jobseeker’s Allowance
- Income Support
- Personal Independence Payment (PIP) (in some cases).
Most major broadband providers offer these cheaper packages, typically costing between £10 and £24 per month.
What are the benefits?
- Lower monthly price
- No mid‑contract price rises
- No early exit fees
- Fast, unlimited broadband suitable for everyday use.
How to find support in Cornwall and apply
1. Check if your current provider offers a social tariff. You can get more information on different providers' social tariffs on the Ofcom website.
2. Apply online or call your provider to switch - it’s usually free and there's no penalty fees.
3. If your provider doesn’t offer one, you can switch to a provider that does.
Access to computers in Cornwall
Getting online isn’t just about broadband, you also need a suitable device. You can access computers and the internet in Cornwall’s libraries.
Find out more about computers in libraries
The Council also works with local groups and organisations to increase access to technology and improve online confidence through our Community Digital Champions programme. We can’t offer you a direct loan of a device, but we may be able to point you to a local organisation who can help.
You can find more support with advice on computers for beginners and links to free online learning and support to help you get started.
Using PIP (Personal Independence Payment) to support digital access
If you receive Personal Independence Payment (PIP), you can use this to help pay for devices or technology to support your independence. While PIP is not tied to specific purchases, many residents use it toward:
- Accessible smartphones or tablets
- Assistive technology
- Broadband or mobile data costs
This can be especially helpful for people who need digital tools to manage health, communicate, or maintain independence.