How Homechoice works

Registering

To use Homechoice, first you must register as a new applicant.

Please read the easy guide for step-by-step help in setting up a new user account and logging in for the first time.

You must have an email address to use the Homechoice website.

Once you have set up your user account, you must verify your details by clicking the link that goes to your email. If you do not do this, your details will not work when you next try to log in.

Once you have registered with Cornwall Homechoice, we will assess your housing need.

We will send you:

your banding
the type and size of property you can apply for

Please take a look at our instruction videos on using Homechoice.

Bidding

Once your application is up and running you can place a 'bid' on a property that you would like to rent.

Please read the bidding guide for help in placing a bid.

You must log into Cornwall Homechoice to bid on properties.

Each weekly bidding cycle currently runs from a Thursday morning to Monday midnight each week.

Once bidding has closed, we compile a shortlist of everyone who has applied.

You can ask us questions about Homechoice by using our enquiry form or email: info@cornwallhousing.org.uk . You can call us on 0300 1234 161. Our offices are open Monday to Friday 9am to 5pm if you need to call us.

Changes to your circumstances

If there is any change in your circumstances, you must update your application. If you are allocated a home and we find that your current details are not up to date and correct, the offer may be withdrawn.

Important: you must keep your Homechoice application up to date.