Registering
To use Homechoice, first you must register as a new applicant. You need an email address to use the Homechoice website. Once you have set up your user account, you will receive an email with your Household ID and password.
After registering with Cornwall Homechoice, we will assess your housing need.
We will send you:
- your banding
- the size of the properties you are eligible to bid on (number of bedrooms)
Why is my application status showing as pending or suspended?
Your new account will not be active and will show as suspended until we assess your application. We aim to do this within 28 working days. If we need any more information we will contact you. You cannot place bids until we process your application. Any Parish and Cornwall connections they will not show until we check this.
Forgotten your password?
If you are having trouble resetting your password, please see how to change your password.
Bidding
Once your application is active you can place a 'bid' on a property that you are interested in (up to 3 bids per week).
For help in placing a bid, please read the bidding guide
You must log into your Homechoice account to bid on properties. The new Cornwall Homechoice system opened at 9am on 14 April 2025. The first weekly advert and bidding cycle will open on 17 April 2025.
Each weekly bidding cycle currently runs from a Thursday morning to Monday midnight each week. After bidding has closed, a shortlist of everyone who has applied is produced.
You can ask us questions about Homechoice:
- through your Homechoice account
- call us on 0300 1234 161 - lines open Monday to Friday 9am to 5pm
- or use our enquiry form.
Changes to your circumstances
If there is any change in your circumstances, you must update your application.
If you are allocated a home and we find that your current details are not up to date and correct, the offer may be withdrawn.
How to change your contact details.
Change of address
If you move address, you must:
- cancel your current application
- make a new application online
We will then re-assess your housing needs. If you submit your new application within 28 days of changing address, you will keep your application date. Banding dates will depend on your new assessment.
If you are homeless, then please put your current address as ‘NFA - No Fixed Abode’ on your new application.
Important: It is your responsibility to ensure your details are kept up to date.
Have you been asked to leave where you are living?
If you are homeless, or at risk of becoming homeless, we may be able to help you.
Are you experiencing domestic abuse, sexual violence or in fear of harassment?
If you are in danger, call the police on 999
If you need a place of safety or at risk of homelessness due to domestic abuse call us 0300 1234 161 or: