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Direct Payment support for existing users


If you have already chosen to arrange your support via a Direct Payment, there is further information relating to the review below. It includes useful information if you are employing a personal assistant.

Change in current circumstances?

If your current care needs have increased or you no longer require the same level of support, then we encourage you to please get in touch with us. You may require a reassessment of your care needs from a social work professional.

You can also request a review of your care needs via our Request help for an adult page. 

If you have a change in the way your care is supported via a Direct Payment please get in touch. We can assist with relevant information and ensure your social care needs are being met by the Personal Budget you currently receive.  For example you may now wish to employ a personal assistant instead of support from a care agency.

Direct Payment Newsletter

In response to your feedback, we produce a regular update for our Adults' Direct Payment holders. 

If you want to access an electronic version of this or future Direct Payment update documents, these can be found here:

Payments and reviewing your Direct Payment expenditure form and bank statements

Every three months, we ask you send us a record of the money you have spent from your Direct Payment if you use a bank account, rather than an AllPay account.

We ask you to send us your bank statements for us the review your Direct Payment expenditure, this is noted in Section 9 of the Direct Payment Policy

The expenditure form can be used by you or the person helping to manage your direct payment to track expenditure. We ask you return this information to the email or postal address provided on the form.

We may agree a longer review period with you if all is running smoothly with your Direct Payment. We may also write to you to request bank statements for a period of up to 12 months (or more) if we have not had contact from you. 

Bank Statements can be sent to AdultsDPStatements@cornwall.gov.uk

Transitioning from a children’s Direct Payment to adults

If you have had a 'Children’s Direct Payment' you may wish to continue that arrangement once you become an adult.

An assessment of your needs will need to be carried out.  This will be done by a social worker. They will review whether you are eligible for social care support and services. If you are eligible, the social worker will support you to transition to Adults Direct Payment. 

Visit the Direct Payments information for children and young people

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