Making changes to your account

Changing your email address, password and security questions

Once you have signed in, click on your username that appears on the top right-hand side of the screen (this is normally your email address) to get the following options:

  • My Services
  • My Activity
  • My Account
  • My History
  • Sign Out

Hint: If you change your email address for your self-service account, you may also want to change your email address linked to your ebilling account, as this is not automatically updated.

Adding another Council Tax reference or another service to your account

If you want to add another Council Tax reference or another service to your account you can do this from the ‘My Services’ page, where you can access any of the services you have subscribed to.

If you want to add a new service choose the 'Add Service' button, if you want to add another account on an existing service then select the 'Add Account' button at the bottom of each tile. To remove an account select 'Remove Account'.

Amend a direct debit

You can change your existing direct debit details by using the pay by direct debit form – just complete it with your new details, and we will make all the changes for you. Use the link below and then click on the 'pay by direct debit' option.

Create new direct debit

Closing your account

From the ‘My Services’ page select the service you wish to remove, ie, your Council Tax account or your Business Rates account and click ‘Remove Account’

Once you have removed your account(s), you will no longer be able to view the account details. If you have removed an account in error, you just need to click on ‘Add Account’ and re-enter your account number to set it up again.

Hint: If you have closed your account(s) but you are also signed up for ebilling, you will also have to amend your ebilling subscription in addition to closing your accounts if you no longer wish to receive your bill via email.

  • Apply for a discount or exemption
  • Make a payment online
  • Sign up or amend direct debit details
  • View most correspondence sent to you
  • Sign up or amend your ebilling

Once you’ve signed in, you will be able to view your Council Tax details from the ‘My Services’ page, including your address details, account balance, and the last payment received against your account.

Choose ‘Show Details’ to see a full summary of your Council Tax account.


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