Getting started and using your account

Sign up to view your

details and council tax bills online

When you register for an online council tax account you’ll be asked for the following:

• Your email address
• a username
• a password and
• a security question (which you’ll use if you forget your password)

Then you need to add in the Services you want to view:

• Council Tax
• Housing Benefits
• Landlord
• Business Rates

We will send an email to your registered email address with a link for you to click on. This is to verify it is your email address.

You will be asked for your account reference, the surname of the account holder and your postcode to sign up.

You’re then taken to the e-billing sign up screens. Once you have registered for ebilling you’ll be asked again to verify your email address via a link that is sent to your registered email address.

Information you can view online

For Council Tax accounts, you can view Council Tax bands and yearly charges.
For Business Rates accounts, you can view rateable values, yearly charges, calculation details and the rateable history.
You will also be able to view:

• The liable name(s)
• Payment method
• View your yearly charge
• View a breakdown of amounts due
• View a breakdown of payments received
• Apply for a discount or exemption
• Make a payment online
• Sign up or amend direct debit details
• View most correspondence sent to you
• Sign up or amend your ebilling

Once you’ve signed in, you will be able to view your Council Tax details from the ‘My Services’ page, including your address details, account balance, and the last payment received against your account.

Choose ‘Show Details’ to see a full summary of your Council Tax account.

What you can’t view online

Where an account holds two or more liable people with different correspondence addresses you will not be able to view correspondence. You will still be able to view the summary details of the account.

Signing out of your account

You can sign out of your account from the options held under your username, which appears on the top right hand side of each page.