Appointments
All offices are open by appointment only.
To make an appointment please telephone the Registration Information Service on 0300 1234 181.
Our phone lines are open:
- Mon, Tue, Thu and Fri from 9am to 6pm
- Wednesday from 10am to 6pm
Opening hours
Appointments may be booked for the following times:
- Monday and Wednesday, between 9.30am to 12.30pm
- Tuesday, Thursday and Friday, between 9.30am to 12.30pm and 1.30pm to 4.30pm
Ceremony room
Within our St Austell ceremony room in Polkyth House you may invite up to 72 guests (depending on your ceremony choice), which must include your witnesses and any photographer or videographer.
Biodegradable confetti may be thrown once outside of the building.
For more information on booking a ceremony please see our Weddings in Cornwall page.
Disabled access
Two disabled parking spaces are available close to Polkyth House but they are pay and display. There is wheelchair access via a slope suitable for most wheelchairs. However, if there are any difficulties an alternative entrance can be used and staff will assist. A disabled toilet is available.
Parking
There is a large pay and display car park just outside the building. There are spaces signed for Register Office use, but all are pay and display. Alternatively there is Polkyth pay and display car park.
Registration Office Relocation
The St Austell Registration Office is moving to a new address in the town centre. From 6th October 2025, the address for St Austell Registration Office will be:
Chi Austel
White River Place
St Austell
Cornwall
PL25 5AZ
Chi Austel Ceremony Room
For our St Austell ceremony room in Chi Austel you may invite up to 56 guests (depending on your ceremony choice), which must include your witnesses and any photographer or videographer.