Report a fault
Please call 0300 1234 222.
Please remember to include the town, street and the streetlight number. This is the number on the street light. Shown as yellow figures on a black background - one letter and three numbers, i.e. A100.
Timescale for repairs
We pass all reports of faulty streetlights to our repair contractor on the same working day. Our contractor has:
- 5 calendar days to repair a normal fault
- attend on site within 2 hours for emergency repairs, such as exposed wiring
- attend on site within 24 hours where there is a greater risk of danger, but it is not an emergency. For example, lights on pedestrian crossings, busy road junctions or flights of steps
We work with Western Power Distribution (WPD) to rectify any underground defects. Underground cable faults may take longer to locate and repair. WPD aim to repair defects of three street lights or more with 20 working days. Single street lighting faults they will look to repair within 25 working days.
Sometimes the repair requires the electricity to be switched off to neighbouring properties. If this is the case you will be contacted 7 days beforehand. For commercial customers this is 14 days.
Street lighting operational policy
We have introduced a lighting system which allows us to dim street lights at specific times. This is risk based on the road category.