If you are having problems using our website, try our self help topics below. If your question is not answered here, please contact us using the details on this page.
Logging in to your website account
Forgotten password
Step by step instructions if you have forgotten your password
Planning applications
Unable to login to your planning application
Planning applications are created on the Planning Portal not the Cornwall Council website.
Go to the Planning portal website
Unable to find planning applications when searching with the reference number
Planning applications are held in the online planning register, not on our website. From the online planning register you can search for planning applications using a:
- keyword
- reference number
- post code
- first line of an address
Unable to comment on a planning application
To be able you to comment on a planning application you must have a registered website account.
If you already have a registered account
- Login to your website account
- Check that your title, forename and surname are all showing in the ‘your details box’ along with your address.
- Complete any missing information and select ‘update’ at the bottom of the box.
- Scroll down your account page until you see 'Planning information'
- Click on new search
You should now be able to go back to the online planning register and submit your planning application comments.
Unable to change your address on the planning register
First you will need to login to your account on the Cornwall Council website rather than the online planning register.
Once logged into your account on the Cornwall Council website you can amend your personal details from you account page.
Notifications for planning applications
If you have an account registered
To set this up, please follow the process below:
- First login to your website account
- from your account page scroll down to 'planning information' and click “new search”
- Search for applications in the area you are interested in
- When the search results come back, click on the "save search" button
- You will then be asked whether you would like to be notified via email about new search results. Click “yes”
If you do not have a registered account
- First you will need to register for an account
- then Login to view your account page
- from your account page scroll to 'planning information' and click “new search”
- Search for applications in the area you are interested in
- When the search results come back, click on the "save search" button
- You will then be asked whether you would like to be notified via email about new search results. Click “yes”
You can receive various alerts for lots of areas, all you need to do is set up a new search area for each one.
My address is missing from the search
To report a missing address or amend one please use our reporting form
I cannot find a telephone number
As you are already on our website looking for information we try to provide the information for you on our web pages.
Contact details for services are available at the bottom of their information pages.
Please first look for the answer to your question within the subject area.
You can use the search or menu to find the topic you are looking for.
For example;
If you wanted to sign up for a garden waste collection;
- search for garden waste using the search at the top of every page, or click on 'menu' and navigate to 'Rubbish, recycling and waste' and follow the 'Garden Waste Collection' link.
- read the information on the page which tells you all about the subscription and how to apply. If something isnt clear or you have a question, please scroll to the bottom of the page to view the contact details.
- the contact section usually contains a link to contact form for the service, an email address and where possible a telephone number
You wouldnt find the telephone number on the main 'Rubbish, recycling and waste' page as there are different teams within the waste service.
If there are good online options there will not be a telephone number provided, but for most services numbers are included.
If you cannot find the answer to your question, you can find service numbers in our contacting the Council section.
