The Experience Newquay project from Cornwall Council is committed to protecting your privacy and security. This policy sets out how and why we use your personal data to keep you informed and in control of your information.
Who we are
Experience Newquay is an e-news service operated by Cornwall Council’s Experience Newquay team. They are based at County Hall, 4S, County Hall, Truro, TR1 3AY.
The Data Controller for the information you give us when signing up for this e-newsletter is Cornwall Council. The registered address is:
New County Hall,
Treyew Road,
Truro
TR1 3AY
Data Protection Registration Number Z1745294.
If you need help in understand how Experience Newquay will use your persona data or if you have a general query about Experience Newquay, please contact experiencenewquay@cornwall.gov.uk
How we collect information from you
Experience Newquay collects and stores information you give us directly via the:
- Experience Newquay email subscription form
Type of information we collect from you
The personal information we collect about you can include:
- your name and email address for sending your e-newsletter,
- your IP address, operating system and browser type for administration purposes and to produce internal reports,
- the date and time you subscribed to Experience Newquay business newsletter so we comply with the new General Data Protection Regulation, and
- your location, so we can tailor content to your local area.
How your information is used
We will use the information you give us directly on the Experience Newquay sign up form to send you the Experience Newquay business e-newsletter. This is about council’s delivery of the project.
We may also use your information to:
- present the content of the e-newsletter in the most efficient way for you and the computer you are using,
- enable you to use any interactive features of the e-newsletter
How long we hold your data
We regularly review how long we keep your personal information. Currently, we intend to hold your data for up to two years after your last engagement with the Experience Newquay business e-newsletter. By this we mean you opening a newsletter email from us. Unless you ask us to delete your information from our records before that time. Please see the how do I opt out and your rights sections below for details on how to view, amend or delete your personal data from our records.
Who else has access to your information
We won’t sell or rent your information to third parties or share it with other Cornwall Council departments for marketing, or any other purposes. This is unless we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.
Cornwall Council uses MailChimp to send you electronic communications. We only give MailChimp the minimum information necessary in order to deliver the e-newsletter to you. We have a legal agreement in place with them that requires them to keep your information secure. It must not be used for their own direct marketing purposes.
Opting out
If, later on, you no longer want to receive Experience Newquay business e-newsletter, you can unsubscribe in one of two ways:
- Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of any of e-newsletters sent to you.
- Or, email experiencenewquay@cornwall.gov.uk and we will aim to process your request within 7 days.
We will not contact you again by email, phone or text message for marketing purposes unless you give your prior consent.
Data rights
Your personal information belongs to you and you have the right to:
- be informed of how we will process it,
- request a copy of what we hold about you and in commonly used electronic format if you wish. If you provided this to us electronically for automated processing, we will return it in the same way,
- have it amended if it’s incorrect or incomplete,
- have it deleted (where we do not have a legal requirement to retain it),
- withdraw your consent if you no longer wish us to process your information,
- restrict how we process it.
View, correct or delete your personal data
You can ask to view, delete or correct any personal data Cornwall Council Experience Newquay holds about you at any time. Under UK GDPR we must comply with your request within one month.
You can make your request to view, amend or delete your personal
- by email to dpo@cornwall.gov.uk
- via our data protection page
- lor by letter to Data Protection Officer Simon Mansell, New County Hall, Treyew Road, Truro TR1 3AY.
Complaints
If you think we’ve got something wrong, please do write and tell us, so we can try to put things right. However, if you are unhappy with:
- the way we have processed your information or
- how we have responded to your request to exercise any of your rights in relation to your data you can raise your concerns direct with the Information Commissioner's Office (ICO).
The ICO is the UK's independent authority set up to uphold information rights in the public interest. You can raise your concern by telephone on 0303 123 1113.
