Our Customer Philosophy sets out how Cornwall Council will deliver services that put people first.
Simply, it explains how we listen to each other, resolve issues together, and build services that reflect the real needs of our residents, businesses and visitors.
Our principles
The Customer Philosophy is based on our core REACCT principles which make sure that we keep you, our customers at the forefront of any changes to our services. These are:
reliable
easy
accessible
community-focused
caring
trustworthy
Our objectives
To help keep us focused on what matters most to residents and make sure that we are working in the most effective way possible, the philosophy sets out 7 key objectives that we will focus on between 2025 and 2030.
These are:
Be a modern, customer-centred Council
Adopt a ‘Digital by Default’ approach that is inclusive
Drive efficiency and reduce operational costs
Listen, learn and act on customer feedback
Empower customers to use digital confidently
Keep customers informed and connected
Embed a culture of continuous improvement
We regularly review our Customer Philosophy to make sure that our plans continue to reflect changing customer needs, as well as changes in society and technology.