Once a decision has been made about your Insurance claim, you will receive a letter from our Insurance team.
The letter will outline the decision made with regards to your claim. This decision is final.
There is not a process to;
- escalate
- appeal
- or complain
Following this decision your final routes to recourse are:
- make a claim via your personal insurance policy if your claim is for vehicle or property damage
- seek legal advice for any type of claim and issue court proceedings against the Council if it is deemed the appropriate course of action