Who we are
Cornwall Council is the data controller for the personal information collected and used by the Waste Management service.
Data Protection Registration Number: Z1745294
Waste Management provides a range of services including:
Household recycling, food waste and rubbish collections
Household bulky waste collections
Garden waste collections
Commercial waste collections
Street and beach cleaning activities
Recycling and rubbish education and community engagement activities
Household Waste and Recycling Centres (HWRC) and Kernow Reuse Shops
Why we use your information
We collect and use personal information to:
Deliver household and commercial recycling and rubbish services
Manage household bulky waste collections and payments
Manage garden waste subscriptions and payments
Administer HWRC bookings
Administer HWRC vehicle permits
Respond to service requests, enquiries and complaints
Investigate misuse of waste services, littering, fly-tipping, fly-posting and graffiti
Monitor and improve service performance
Meet our legal obligations relating to waste management and environmental protection
What information do we collect
Depending on the service you use, we may collect your:
Name
Address
Contact details such as telephone number and email address
Property occupancy details
Vehicle registration number
Waste service usage information
Correspondence and service request records
Payment information (where applicable)
Eligibility reason for assisted collections
You may also appear on video footage collected from:
CCTV recordings and ANPR cameras at HWRCs
CCTV recordings from onboard vehicle cameras
Our lawful basis for processing
Under UK GDPR, Cornwall Council processes personal information under:
Article 6(1)(e) Public Task
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Cornwall Council.
Article 6(1)(c) Legal Obligation
Processing may also be necessary to comply with legal obligations relating to waste management, environmental protection, fraud prevention and enforcement activities.
Where payment services are provided, processing may also be necessary for the performance of a contract.
Article 9(2)(g) Public Interest
Processing is necessary for reasons of substantial public interest.
We are required by the following laws to process your personal data appropriately:
UK General Data Protection Regulation and Data Protection Act 2018
Environmental Protection Act 1990
The Revised EU Waste Framework Directive 2008
The Waste (England and Wales) Regulations 2011
Local Authority Cemeteries Order 1977
Allotments Act 1950
Health & Safety at Work Act (1974)
Equality Act (2010)
The above list is not exhaustive.
Who do we share information with
We may share information where necessary with:
Council departments involved in delivering waste services
Other Council departments such as Finance or Legal Service
Our waste collection and cleansing contractor Biffa Municipal Limited
Our waste disposal contractor SUEZ Recycling and Recovery UK Ltd and Cornwall Energy Recovery Ltd
Regulatory bodies and law enforcement agencies where required by law such as the Environment Agency, Public Health England or the Police
Courts, tribunals or other bodies where disclosure is legally required
As well as information received directly from yourself, we may also receive information about you from:
Other Council departments
Partners and other public bodies
External contractors working on behalf of the Council
The above list is not exhaustive.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
How do we keep your information secure
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the personal information that we hold.
We do not transfer your data to any third country or international organisation.
How long do we keep your information
We retain information in accordance with Cornwall Council's Retention Schedule.
Retention periods vary depending on the service provided and any legal or operational requirements. Information will be securely deleted or destroyed when no longer required.
Your information rights
Under data protection law, you have rights which may include:
Right to be informed
Right of access
Right to rectification
Right to erasure in certain circumstances
Right to restrict processing
Right to object
Right to data portability where applicable
Some rights may be limited where Cornwall Council is carrying out its statutory functions.
This privacy notice should be read in conjunction with the Council’s Corporate Privacy Notice: Data protection and freedom of information - Cornwall Council
Contact us
For data protection enquiries email the Data Protection Officer
For questions about waste services contact Waste Management
Complaints
If you are unhappy with how we have handled your personal information, please contact Cornwall Council first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113