Cornwall Council, under the banner of Food for thought, is committed to protecting your privacy and security. This policy sets out how and why we use your personal data to keep you informed and in control of your information.
Who we are
The Food for thought… newsletter is an e-news service operated by Cornwall Council’s Resources & Waste Service based at County Hall, 4N, County Hall, Truro, TR1 3AY.
The Data Controller for the information you give us when signing up for this e-newsletter is Cornwall Council. The registered address is:
New County Hall
Treyew Road
Truro
TR1 3AY
Data Protection Registration Number Z1745294.
How we collect information from you
Food for though… collects and stores information you give us directly via the Food for thought… email subscription form.
Type of information we collect from you
The personal information we collect about you can include:
- Your first name and email address for sending your e-newsletter
- your IP address, operating system and browser type for administration purposes and to produce internal reports
- the date and time you subscribed to Food for thought… so we comply with the UK General Data Protection Regulation, and
How we will use the information about you
We will use the information you give us directly on the Food for thought newsletter sign up form to send you a limited series of eight Food for thought e-newsletters. This e-newsletter will provide free tips and tools to to help you make small changes to the way you shop, cook and store you food, which added together can help you reduce your food waste and save money.
We may also use your information to:
- present the content of the e-newsletter in the most efficient way for you and the computer or mobile device you are using
- enable you to use any interactive features of the e-newsletter
- send you information that relates to Food for thought… and Cornwall Council’s website or to other services relating to reducing, reusing, repairing and recycling your waste:
- send you information on waste and recycling services we think may be useful including:
- making your tip runs fast, easy, safe and environmentally-friendly
- what to do with your garden waste
- tips on making the most of your household recycling collection service.
- tips for reducing your rubbish
- what to do if you generate business waste at home
- seek your views or comments on services we provide
- tell you about any changes to Cornwall Council’s website and services
- create a profile of your interests and preferences so we can make our newsletters more relevant to you
Use of cookies
Like other organisations, we also gather information from you indirectly. This is through the use of ‘cookies’ on the Cornwall Council website. Cookies are small pieces of information sent by a business’ or organisation’s website to your computer. They are stored on your hard drive to allow that website to recognise you when you next visit. Cookies are used to improve a website visitor’s online experience. They collect statistical data about your browsing actions and patterns. They do not identify you as an individual.
Using cookies helps us to:
- improve our website
- deliver effective communications and
- offer you a more personalised service
You can switch off cookies by adjusting your browser preferences. Or by using a dedicated browser extension.
How long we hold your data
We regularly review how long we keep your personal information. Currently, we intend to hold your data for up to three years after your last engagement with the My Cornwall Wedding e-newsletter. Unless you ask us to delete your information from our records before that time. Please see the how do I opt out and your rights sections below for details on how to view, amend or delete your personal data from our records.
Who else has access to your information
We won’t sell or rent your information to third parties or share it with other Cornwall Council departments for marketing, or any other purposes. This is unless we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.
We do transfer your information outside the European Economic Area. This is to a third-party data email platform called Mailchimp, which is based in the US, that processes your data for us.
We only give them the minimum information necessary in order to deliver the e-newsletter to you. It must not be used for their own direct marketing purposes. You can find the full terms and conditions on the Mailchimp website.
Opting out
We will stop sending you news and information from Cornwall Council unless you actively choose to sign-up to the Food for thought… e-newsletter service. You can opt in by filling in the resubscription form. If, later on, you no longer want to receive the Food for thought e-newsletter, you can unsubscribe in one of two ways:
- Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of any of e-newsletters sent to you.
- Or contact 0300 1234 181.
We will aim to process your request within 30 calendar days of receipt of the request to withdraw
We will not contact you again by email, phone or text message for marketing purposes unless you give your prior consent.
Data rights
Your personal information belongs to you and you have the right to:
- be informed of how we will process it,
- request a copy of what we hold about you and in commonly used electronic format if you wish. If you provided this to us electronically for automated processing, we will return it in the same way,
- it amended if it’s incorrect or incomplete,
- have it deleted (where we do not have a legal requirement to retain it),
- withdraw your consent if you no longer wish us to process your information,
- restrict how we process it.
View, correct or delete your personal data
You can ask to view, delete or correct any personal data Cornwall Council holds about you at any time. Under data regulation laws we must comply with your request within 21 days.
You will need to make your request to view, amend or delete your personal data in writing. By email to dpo@cornwall.gov.uk, or letter to Data Protection Officer, New County Hall, Treyew Road, Truro TR1 3AY or Tel 01872 326424.
Correcting inaccurate information or deleting your personal data
If you find the information we hold about you is inaccurate, or you’d like us to delete your details altogether, please contact us and tell us. By email at wasteandrecycling.feedback@cornwall.gov.uk, phone on 0300 1234 181 or by letter to The Cornwall Registration Service, 4N, County Hall, Truro, TR1 3AY.
I don’t agree with something
We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right. However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office Tel No. 0303 123 1113 https://ico.org.uk/concerns
Policy review
We keep this policy under regular review.
If you have questions about:
- the Council's Food for thought privacy policy or
- completing the Food for thought sign up form
you can contact us by email at wasteandrecycling.feedback@cornwall.gov.uk, by phone on 0300 1234 181 or by letter to Food for thought, Waste Service, 4N, County Hall, Truro, TR1 3AY.
Queries about the Council’s general data protection policies should be addressed to the Data Protection Officer. You can call 01872 326424 or email dpo@cornwall.gov.uk.