Assisted collections

What are assisted collections?

We can offer you assisted collections if a mobility issue, health condition or disability means no one in your household is able to put your waste out for collection at your property boundary.

Our crews will go onto your property to collect your bins from somewhere closer to the property.

You can pick a place where it’s easier for you to leave your waste , like at the front door. It must be outside, though, not in a shed or garage.

Who can apply for assisted collections?

To qualify for assisted collections, you will need to formally declare that no one living in your household is able to move your waste to the property boundary due to:

• a mobility issue, or
• a disability, or
• a medical condition

Types of collections that are included 

When you register for assisted collections, we tell our crews to collect all the following waste types from your new collection point:

• rubbish
• recycling 
• food waste
• garden waste if you subscribe to the service

You don't need to register for each type of waste separately. 

Terms of the service

When applying for this service we will need you to confirm that:

• You’re unable to take your waste to your property boundary yourself due to a mobility-related condition, disability or other medical condition.
• There is no-one else in your household aged 13 years or over who is able to take your waste to the boundary of your property for you.
• You agree to tell us as soon as possible if your circumstances change and you’re no longer entitled to, or you no longer need, an assisted collection service.
• Our collection contractor can safely and easily access the new Collection Point you give us in your application.
• You give permission for our contractor to check any private road or track, if needed, to make sure it’s in good enough condition for our collection vehicles to use.
• You give permission for our contractor to access the Collection Point using any private land, road or track. You confirm that neither our contractor nor us will be held liable for any damage to the surfaces that may occur from our vehicles travelling on them.
• You accept that we can refuse to collect from an address or Collection Point if your application does not meet all the criteria above. You understand that, in some circumstances, we may carry out checks to confirm you are entitled to assisted collections.

Apply for assisted collections

Please use the link below to apply for assisted collections. We’ll ask you to tell us where you’d like us to collect your waste from in future. This new collection point must be outside – our crews cannot enter sheds, garages or buildings.

Apply for assisted collections

If you are unable to fill out the above form, please call us on 0300 1234 141.

How long do assisted collections last?

When you apply for the service, we’ll ask you to tell us how long you think you’ll need assisted collections. You can choose one of the following:

• Three months – for short-term issues like a broken limb or recovering from an operation
• Six months – if you have a medium-term issue like a series of operations
• Nine months – if you have a longer-term issue like undergoing an extended period of medical treatment or you have an ongoing medical condition
• Open ended – if you have a permanent mobility issue, disability or medical condition that is unlikely to improve

What happens after you apply

It takes 2 working days for the service to be set up. After this, you can start putting your waste at the new collection point you provided when you applied for your assisted collection service.

We may contact you at a later date to check that you still need the service and that you still meet the criteria for it. 

Change or cancel a collection

If you need to change the place where you leave your waste, or you are no longer entitled or no longer need assisted collections, please contact us as soon as possible so we can let our collections contractor know.