Borrow, renew and reserve

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Renewing items

Renew your items by logging in to your library account (enter library card number).

Login to renew my items online

You can also renew your items by phone 0845 607 6119 (find out about call charges) or at your local branch library or by phoning 0300 1234 111 Monday to Friday 8.30 am to 6pm.

Books

You can renew books up to five times before we need to see them. If you still require the books you should bring them to the library for re-issuing. Books that have been reserved by another library customer will only be renewed for an additional week.

CDs, DVD and computer games

CDs, DVDs and computer games hired from the library are not renewable. If you require them for longer than the hire period, you will have to pay for each additional week (or part week) that you keep them.

Borrowing items

What you can borrow

  • Cornwall library members may borrow upto 18 items from our collection of books, talking books, CDs, DVDs and Computer games
  • eBooks for two weeks and 5 eAudiobooks for three weeks

How long you can keep items

  • We issue books for three weeks, but you may keep them longer by renewing your items
  • CDs and DVDs may be hired for one week

Remember - You may have to pay a fine if you return an item late. Please see library charges for full details of fees and charges.

Returning items

Please note our libraries have reduced their opening hours. Before setting out to return your books please check your local library opening hours and when your mobile library will visit you.

You are not required to produce your library card to return items to the library. However your library card is needed for all other library transactions so we recommend that you always bring your library card with you.

Reserving items

Please note our libraries have reduced their opening hours. Before setting out to collect your reservation please check your local library opening hours and when your mobile library will visit you.

You can reserve items through the online catalogue or in person at your local library. We will send you an automated message by phone, email or post when your reservation arrives.

Online self-reservations using online catalogue are free (limit of 10 in process at any one time).

Books not on our online library catalogue

If the book that you wish to borrow is not on our online catalogue, you can submit a book request, if it is in print, we will consider buying a copy for our stock.

Out of county inter-library loans

If the book you wish to borrow is not in our online catalogue and is not in print or not included as part of our collection, it may be borrowed through out of county inter-library loan. 

Out of county inter-library loans are items requested from other library services within the UK. If we are unable to supply an item from our own stock, we can try to borrow the item from other public libraries via the out of county inter-library loans service.

Please note: There is no guarantee we will be able to supply the item. We will contact you as soon as we can about your request and let you know if it can be supplied.

If the item can be supplied, it will be sent to the library branch nominated by you on the request form below and library staff will contact you to let you know the item is ready for collection. Charges apply to all out of county inter-library loan requests.

Find out about library fees

The length of time it takes to obtain the inter-library loan may vary depending on the individual item request.

To help us answer your out of county inter-library loan request, please complete the online form below with as much information as possible.  All fields marked with an asterisk * are required. 

When you have finished filling out this form please click the Submit button.

Please note, once you have submitted your form you will not be able to review it. We will contact you to let you know if we can supply the item

Out of county inter-library loan request

 

Privacy Statement

How we will use the information about you?

Cornwall Council has a statutory duty under the Public Libraries and Museums Act 1964 to provide a comprehensive and efficient library service and the information you provide will be used to deliver this service to you. 

We will only use this information for your membership of the Library and Information Service. 

We will share your information with local town and parish councils and community groups who are our contracted partners in delivering the library service.

If you are eligible and choose to use our home library delivery, we will share your information with Royal Voluntary Service or other provider who is contracted to deliver this for us.

We will also share your information with the following contracted suppliers solely for the purpose of providing the library service

  • Capita Systems who provide our library management system
  • Lorensbergs Ltd who provide our public computer booking system if you use our public computer network
  • Bibliotheca Ltd who provide our self service kiosks
  • Digital Tech Solutions who provide our telephone messaging service

How long will we keep this information for?

Your information will be kept 24 months from the date you last accessed the service unless there are outstanding loans or charges on your record. In this instance, your information may be kept for up to 84 months in line with Batchelor retention guidelines.

Read the full Privacy Policy

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

Your feedback is important to us

Help us improve our service