Please ensure that you read the information below before completing your form:
A complaint can cover:
- any concerns you have about a service
- or member of staff that have not met the standard you would expect
The Complaints Procedure cannot be used to challenge the professional opinion of a member of staff. We are also not permitted to look into some matters that are past or current, including:
- court proceedings
- tribunals
- disciplinary proceedings
- criminal proceedings
This may also include social care assessments that have been used in court or events
that happened during the court process.
In some circumstances a complaint investigation can be deferred until these proceedings have concluded. However, it is not possible to challenge a decision made by any of the above proceedings through the Complaints Procedure. This is a matter for you to discuss with your legal representative.
