Please read our information on how we are supporting residents and businesses, as well as information on affected services.

One Vision

One Vision sets the plan for the NHS, Cornwall Council and the Council of the Isles of Scilly will use to bring together services for children, young people and their families.

What we do

Commissioning is the design and implementation of policy, solutions or services.  The best commissioners have confidence to challenge the current situation, implement change, and work effectively with children, young people and their families. This helps to get an understanding of local need and target resources effectively.

Commissioning involves a cycle of analysing what support is needed, planning the services, implementing them and developing the market. It also monitors what is working and what needs improving.  We work with children, young people and their families who access our services, as well as providers, the voluntary sector to make sure that the services we offer are achieving the outcomes that really matter to our children and young people.  The diagram shows the Analyse, Plan, Do, Review process that we follow:

  • Analyse – what have we got and what do we need?
  • Plan – what should support look like?
  • Do – what do we need to do to put support in place?
  • Review – is the support meeting need?

Framework for Service Design

The Framework for Service Design builds on the One Vision Partnership Plan’s five priorities for transforming services for children and young people. These are:

  • co-production
  • quality
  • efficiency and effectiveness
  • outcome focussed
  • early help

The Framework sets out how we will design and plan service changes together so that we can ensure an integrated approach to meet the education, health and care needs of our children and young people.

Commissioning Toolkit

We are working with our colleagues in health, the voluntary sector and other interested parties to highlight new and emerging practice to support us in working creatively.  We are creating a toolkit that will set out a consistent commissioning process.

Contract Management

Contract management is part of our commitment to improving commercial practice and supporting partnership working.

The Contract Management Operating Model sets out how we carry this out.  It includes clear guidance such as expectations of contract managers and governance / reporting arrangements.

Current Commissioning Opportunities

Every day thousands of people in Cornwall provide support to those who may have physical and / or mental health related needs.  By people we mean children, young people and adults.  This may be for a:

  • family member
  • parent
  • partner or friend

It is not possible to overstate the important role that informal carers play in supporting people to live their daily lives.

Cornwall Council are now tendering for the provision of an all age Carers service.

This service is Cornwall wide and will use a wide range of approaches including, but not limited to, digital solutions and face to face. It is anticipated that people may access more than one part of the service. Therefore, the total number of all carers supported by the service on an annual basis is expected to be at least 6,500. The aspiration over the time of the contract is to continuously support an increased number of adult carers and all young carers.

  • Level 1 | All carers: help to self manager your caring role
  • Level 2 | All carers: enhanced support when you need it
  • Level 3 | Adult carers: personal budget (direct payment) 

Young Carers and Young Adult Carers only

  • Assessments and reviews
  • Group activity days
  • Residential trips
  • School support
  • Whole Family support
  • Transition to Adult Support

We are committed to collaborative relationships with providers and carers. We want to deliver services that are high quality, sustainable and offer the best provision to meet the needs of carers in Cornwall.


  • Contract notice published: 4 February 2021
  • Published contract notice ends, and submission deadline: 17 March 2021
  • Assess the tenders submitted and confirm contract award: April 2021
  • Contract start date: 1 July 2021

Working on behalf of the Council

If you are a provider, it is advisable that if you are interested in working with us that you register with the website listed below.  You will then receive alerts for contract opportunities.  All tender information (eg specifications, innovation and technology tariff (ITT), legal terms and conditions) will be published on our Supplying the South West system. 

Register on Supplying the South West

Once you have registered you can access information used at Due North Supplier Training Days and a Supplier Guide to Registration.

We provide support to our suppliers; you can find out more on our supplier area of our website.

Brexit Preparedness

The decision was taken to leave the European Union on 23 June 2016, with 56.5% of voters in Cornwall voting to leave. This has and will impact upon a number of industries and policy areas across Cornwall and Isles of Scilly.   

You can find out more on our Brexit page.

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