Reception centres

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


There are different types of Reception Centres used in an emergency or in the recovery phase. Which centre is opened will depend on the type and scale of the incident.

Emergency Management will assist in the running of these if they are opened.


Purpose:

A secure structure in a safe area close to the scene of the incident. This is usually the first area people are moved to until further instructions. Survivors and/or evacuees, not requiring hospital treatment, can be taken here for short-term shelter and first aid.

Timescale:

Opened ASAP and will remain in operation for the first few hours following an event.

Lead:

The lead responsibility sits with the emergency services (normally the Police). This is until the Local Authority become involved in the response. They assess the survivors requirements and other arrangements made.

Purpose:

A building, with potential overnight facilities. Taken over by Cornwall Council for the temporary accommodation of affected individuals. It is intended that, whenever possible, more suitable overnight accommodation will be sourced.

Timescale:

Opened approximately 2 hours after the event and remaining in operation for 48 hours or so.

Lead:

Lead responsibility sits with Local Authority. Assistance will be required from other services though. This includes Adult Care, Health & Wellbeing, Together for Families and Cornwall Partnership Trust. Contributions from the Police, NHS, the voluntary sector and representatives of faith communities. It all depends on the individuals needs.


Purpose:

A secure area for short term shelter and/or first aid. Interviews will be conducted and evidence might also be gathered here.

Timescale:

To be opened immediately and will remain in operation for the first few hours following an event.

Lead:

Lead responsibility sits with the Police. Contributions from the other agencies if required.


Purpose:

To help reunite family and friends with survivors. It will provide the capacity to register, interview and provide shelter for family and friends.

Timescale:

Opened within the first 12 hours after the event. May remain in operation for many weeks particularly where foreign nationals involved.

Lead:

Lead responsibility sits with the Police. Contributions from the other agencies if required.


Purpose:

A formally developed structure offering a one-stop-shop for information and assistance. The focus should be on the provision of support to those affected and where the Police can continue to gather information and evidence. It should be a safe and secure site for:

  • Bereaved families and friends of those missing, injured or killed
  • Survivors
  • The wider community

Timescale:

Set up begins within 24 hours. May be of some months in duration.

Lead:

Lead responsibility sits with Local Authority. Consultation will be had with the Police, and staffed by a wide variety of organisations.

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