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Council Tax voice, text and email messaging service

We are using a new messaging service to contact our customers who are in arrears.

If your Council Tax account falls into arrears we may contact you using a voice, text and/or email reminder before taking further recovery action.

By engaging with this service there will be an opportunity to speak to a council tax advisor who is there to help.

Why are we using this service?

This service can prevent statutory recovery notices being issued and may help you avoid paying costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.

How will we contact you?

We may contact you using one or more of the following:

  • voice message
  • text message and verification screen
  • email and verification screen

I have been contacted - how do I know if this is genuine or not?

We will send a text message to your phone. Follow the link in the message. You will  be asked to verify your postcode. You will then receive a further message with details of how to pay your remaining Council Tax.

Below are examples of the text message, verification screen and email/verification screen we may send you. 

Text verification messages

Text message - click the link to go to the next screen

Text message

You will then be asked to verify your postcode

Verify your postcode

You will then receive a further message with details of how to pay your remaining Council Tax

How to pay

Email verification example

Email verification example


If you are still concerned

If you receive a voice message, text message or email about your Council Tax arrears but are not sure it is genuine, call us on 0300 1234 171.


Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

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Help us improve our service