Cornwall Council’s council housing service has been recognised for the progress it has made in delivering high-quality homes and services for residents.
The authority has been handed the second highest rating following a recent inspection by the national Regulator of Social Housing (RSH).
The inspection assessed how well the Council is delivering the Consumer Standards, which cover the quality and safety of homes, tenant engagement, neighbourhood management and tenancy services.
As part of the process, inspectors reviewed documents, met with councillors, senior officers board members and residents, and observed tenant engagement and governance meetings.
The judgement shows that the council has improved , and is meeting its legal health and safety responsibilities and has effective arrangements in place to keep tenants safe.
Inspectors also recognised positive tenant engagement, ongoing investment in homes, including programmes to tackle damp and mould, improve energy efficiency and address homes that do not yet meet the Decent Homes Standard.
Areas of improvement highlighted by the RSH included strengthening performance reporting, continuing to improve repairs services and complaint handling, enhancing understanding of residents' diverse needs, and providing greater assurance around tenancy management and anti-social behaviour performance.
The council has already begun work in these areas and will continue to engage with the Regulator to demonstrate progress.
Cllr Peter La Broy, the council’s portfolio holder for housing, said: "We welcome this judgement and the recognition of the significant progress that has been made across our Council housing service.
“The inspection provides assurance that we are keeping our tenants safe, investing in our homes and creating meaningful opportunities for residents to influence the services they receive. For example, we have increased our funding for creating decent homes for all and dealing with damp and mould issues.
“While the Regulator has identified some areas where we need to improve, it is encouraging that they recognised the work already underway and our clear understanding of what needs to be done.
“We are committed to building on this progress, working closely with our tenants and Cornwall Housing, and delivering the high-quality homes and services that our residents deserve."
ENDS
Posted September 30, 2026