Apply for council tax support

Due to essential maintenance any forms for Housing Benefit/Council Tax Support, or to advise us of changes in circumstances for Benefits and Council Tax, or to apply for a Council Tax Discount/Exemption will be unavailable Saturday 10 December 9am– 2pm. Please accept our apologies for any inconvenience caused. 

Before you apply

Before applying for Council Tax Support you must first make sure that you are eligible to make a claim. 

Find out if you are eligibleInformation we will need from you

You will need your details and those of anyone else who lives with you, including:

  • your name
  • date of birth
  • National Insurance Number
  • details of your income or anyone else living in the household

Don’t worry if you don’t have all of the information now.

You will need to claim as soon as possible as we can only usually pay from the date you first contact us. 

I have made a claim before

If you have made a claim before, the fastest way to claim is by signing into your online account.

  • choose benefits
  • select the account you would like to make a claim for
  • then select eclaim

Sign into your online account

I have never claimed before

If you have never claimed before, or do not have an online account, you can still make a claim online.

Make a claim online

What happens next

When you make your claim online, we'll send you a summary of the details we'll use to work out your benefit.

You need to check the information and tell us if anything is missing or wrong and supply supporting documents.

Find out what evidence we will needIf you have any problems using our online claim form, please call 0300 1234 121 where an advisor will be able to help you.

Money off your Council Tax bill

In some cases you may be able to get money off your council tax bill. For example if you live on your own, are a carer or have a disability. 

Get money off your council tax bill

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

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