Before you apply
Before applying for Council Tax Support you must first make sure that you are eligible to make a claim.
Find out if you are eligibleInformation we will need from you
You will need your details and those of anyone else who lives with you, including:
- your name
- date of birth
- National Insurance Number
- details of your income or anyone else living in the household
Don’t worry if you don’t have all of the information now.
You will need to claim as soon as possible as we can only usually pay from the date you first contact us.
I have made a claim before
If you have made a claim before and have an online account, the fastest way to claim is online.
- choose benefits
- select the account you would like to make a claim for
- then select eclaim
I have never claimed before or do not have an online account
Don’t worry, you can still make a claim online.
What happens next
When you make your claim online, we'll send you a summary of the details we'll use to work out your benefit.
You need to check the information and tell us if anything is missing or wrong and supply supporting documents.
Find out what evidence we will needIf you have any problems using our online claim form, please call 0300 1234 121 where an advisor will be able to help you.
Need help?
Most issues can be resolved online, it's the quickest and most convenient way to get help.
Use our contact us form- Benefits
- The most frequently asked information and the solutions can be found using the blue button to the left and if none of the options on that page apply use the 'Request help with something not listed' option to contact us.
- 0300 1234 121
