Website usage statistics


Usage statistics

In October 2021 we added a function to the website to allow customers to block google analytics cookies.

This means for the customers who choose to do that, we record no usage data. Only customers who choose to accept analytics cookies are shown from October 2021 onwards.   

Month Page views Visits Unique visitors
February 2022 3,225,952 665,355 322,877
January 2022 3,599,259 722,488 355,811
December 2022 2,735,907 578,996 310,524
November 2011 3,293,230 646,217 334,921
October 2011 (Ability to block analytics added to site) 4,281,166 971,212 523,960
September 2011 4,694,803 1,146,459 610,614
August 2011 4,735,193 1,274,059 674,806
July 2021 4,858,186 1,234,393 650,385
June 2021 5,014,529 1,249,527 661,363
May 2021 5,401,053 1,290,598 632,085
April 2021 5,464,693 1,238,080 593,102


Top search queries

During February 2022 the following terms were used most frequently by people using the website search:

Search queries Occurrences
planning 480
council tax 310
school closure 96
Household support fund 90
Recycling 89
Contact  73
Business rates 70
Mapping 67
Jobs 66
Blue badge 63

 

Our top ten most accessed pages

During February 2022 the following pages were accessed most often on the Cornwall Council website:

  • Online planning system
  • Homechoice
  • Jobs system
  • Homepage
  • Online planning register
  • Council tax
  • Adult education
  • Online Council Tax system
  • My Area
  • School closures
  • Payments

About these statistics

Google analytics and cookies

In October 2021 we added a function to the website to allow customers to block google analytics cookies.

This means for the customers who choose to do that, we record no usage data. 

The data reported above only includes customers who accepted google analytics cookies when using the website.

Page Views

A page view, which is sometimes referred to as a 'hit', is counted every time a web page is requested from our site.

Visits

A visit is recorded as the number of individual sessions initiated by all the visitors to our site. If a visitor makes a number of individual sessions to our website each one is counted as a visit.

Unique Visitors

The 'Unique Visitor' figure represents the number of uniquely identified people who made their first recorded visit to the web site during the selected report period. A repeat visit is identified by a long-lasting cookie which the web site user has accepted. One unique web site user can make multiple visits but is identified as a returning visitor. As such is not counted more than once as a unique visitor during the report period.

Availability

At Cornwall Council we are committed to providing access to all the services we deliver, via our website. Our aim is to offer our online services twenty four hours a day, seven days a week.

To provide independent verification, we use a third party service to monitor website availability.

Cornwall Council aims to maintain 99% availability for its website.

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