Website usage statistics

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Usage statistics

Month             Page Views Visits           Unique Visitors Availability
March 2021 5,760,142 1,421,648 670,288 100%
February 2021 4,664,434 1,143,136 576,843 100%
January 2021 5,179,610 1,302,338 638,700 100% 
December 2020 3,620,074  1,024,233  563,533  100% 
November 2020 4,246,392 1,094,853 560,014 100% 
October 2020 4,628,254 1,230,884 689,505 100% 
September 2020 4,640,983 1,211,594 614,298 100% 
August 2020 4,786,144 1,189,770 629,765 100% 
July 2020 4,795,488 1,270,529 668,529 100% 
June 2020 4,443,175 1,252,515 666,269 100%
May 2020 3,360,244 1,069,213 577,453 99.92% 
April 2020 3,148,935 949,301 518,807 100% 


Top search queries

During March 2021 the following terms were used most frequently by people using the website search:

Search queries Occurrences
planning 3163
council tax 1802
garden waste 848
restart grant 827
recycling 475
planning applications 411
jobs 399
mapping 345
contact 308
elections 304


Our top ten most accessed pages

During March 2021 the following pages were accessed most often on the Cornwall Council website:

  • Online Planning System
  • Online Planning Register
  • Online Jobs System
  • Homechoice
  • Self service
  • Library account
  • Jobs and Careers
  • Garden waste collections
  • Information about Coronavirus (covid19)
  • Council tax

About these statistics

Page Views

A page view, which is sometimes referred to as a 'hit', is counted every time a web page is requested from our site.


A visit is recorded as the number of individual sessions initiated by all the visitors to our site. If a visitor makes a number of individual sessions to our website each one is counted as a visit.

Unique Visitors

The 'Unique Visitor' figure represents the number of uniquely identified people who made their first recorded visit to the web site during the selected report period. A repeat visit is identified by a long-lasting cookie which the web site user has accepted. One unique web site user can make multiple visits but is identified as a returning visitor. As such is not counted more than once as a unique visitor during the report period.


At Cornwall Council we are committed to providing access to all the services we deliver, via our website. Our aim is to offer our online services twenty four hours a day, seven days a week.

To provide independent verification, we use a third party service to monitor website availability.

Cornwall Council aims to maintain 99% availability for its website.

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