Usage statistics
In October 2021 we added a function to the website to allow customers to block google analytics cookies.
This means for the customers who choose to do that, we record no usage data. Only customers who choose to accept analytics cookies are shown from October 2021 onwards.
| Month | Page views | Visits | Unique visitors |
| April 2023 | 3,200,753 | 684,164 | 344,073 |
Top search queries
During April 2023 the following terms were used most frequently by people using the website search:
| Search queries | Occurrences |
|---|---|
| council tax | 315 |
| planning | 287 |
| garden waste | 200 |
| recycling | 169 |
| blue badge | 133 |
| household support fund | 110 |
| bus pass | 106 |
| parking | 103 |
| business rates | 84 |
| mapping | 77 |
Our top ten most accessed pages
During April 2023 the following pages were accessed most often on the Cornwall Council website:
- Online planning system
- Online jobs system
- Homechoice housing register
- Self service
- Library account
- Online planning register
- Council tax
- My area
- Library book reservations
- Adult Education courses
About these statistics
Google analytics and cookies
In October 2021 we added a function to the website to allow customers to block google analytics cookies.
This means for the customers who choose to do that, we record no usage data.
The data reported above only includes customers who accepted google analytics cookies when using the website.
Page Views
A page view, which is sometimes referred to as a 'hit', is counted every time a web page is requested from our site.
Visits
A visit is recorded as the number of individual sessions initiated by all the visitors to our site. If a visitor makes a number of individual sessions to our website each one is counted as a visit.
Unique Visitors
The 'Unique Visitor' figure represents the number of uniquely identified people who made their first recorded visit to the web site during the selected report period. A repeat visit is identified by a long-lasting cookie which the web site user has accepted. One unique web site user can make multiple visits but is identified as a returning visitor. As such is not counted more than once as a unique visitor during the report period.
Availability
At Cornwall Council we are committed to providing access to all the services we deliver, via our website. Our aim is to offer our online services twenty four hours a day, seven days a week.
To provide independent verification, we use a third party service to monitor website availability.
Cornwall Council aims to maintain 99% availability for its website.
Need help?
Most issues can be resolved online, it's the quickest and most convenient way to get help.
Use our contact us form- Web team
- webmanager@cornwall.gov.uk
