Stay in touch privacy policy

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Stay in touch is committed to protecting your privacy and security. This policy sets out how and why we use your personal data to keep you informed and in control of your information.

From May 2018, Cornwall Council is asking residents to ‘opt-in’ in for marketing communications. This is owing to:

  • a change to the rules that govern how we can communicate with you and
  • a new regulation on personal data (the General Data Protection Regulation).  This came into force in May 2018

So, we are introducing a new approach that asks you to actively give your consent about how we can contact you.

We will never sell your personal data, or share it with other Council departments.

Who we are

Stay in touch is an e-news service operated by Cornwall Council’s Communications Team.  They are based at County Hall, 4S, County Hall, Truro, TR1 3AY.

The Data Controller for the information you give us when signing up for this e-newsletter is Cornwall Council.  The registered address is:

New County Hall,
Treyew Road,
Truro
TR1 3AY

Data Protection Registration Number Z1745294.

How we collect information from you

Stay in touch collects and stores information you give us directly via the:

  • Stay in touch email subscription form and
  • Cornwall Council website newsletter sign up form

Type of information we collect from you

The personal information we collect about you can include:

  • your name and email address for sending your e-newsletter,
  • your IP address, operating system and browser type for administration purposes and to produce internal reports,
  • the date and time you subscribed to Your Cornwall so we comply with the new General Data Protection Regulation , and
  • your location, so we can tailor content to your local area.

How your information is used

We will use the information you give us directly on the Stay in touch sign up form to send you the Stay in touch e-newsletter.  This is about council services and community events relevant to your local area.

We may also use your information to:

  • present the content of the e-newsletter in the most efficient way for you and the computer you are using,
  • enable you to use any interactive features of the e-newsletter,
  • send you information that relates to Cornwall Council’s website or to other services as requested by you.  For example, information about events, consultation opportunities and news,
    • send you information on services we think may be useful to you in line with those in which you’ve already expressed interest,
    • seek your views or comments on services we provide,
    • tell you about any changes to Cornwall Council’s website and services.
    • to create a profile of your interests and preferences so we can make our newsletters more relevant to you.

Use of cookies

Like other organisations, we also gather information from you indirectly.  This is through the use of ‘cookies’ on the Cornwall Council website. Cookies are small pieces of information sent by a business’ or organisation’s website to your computer.  They are stored on your hard drive to allow that website to recognise you when you next visit. Cookies are used to improve a website visitor’s online experience. They collect statistical data about your browsing actions and patterns.  They do not identify you as an individual. 

Using cookies helps us to:

  • improve our website
  • deliver effective communications and
  • offer you a more personalised service

You can switch off cookies by adjusting your browser preferences. Or by using a dedicated browser extension.

How long we hold your data

We regularly review how long we keep your personal information. Currently, we intend to hold your data for up to two years after your last engagement with the Your Cornwall e-newsletter.  By this we mean you opening a newsletter email from us. Unless you ask us to delete your information from our records before that time. Please see the how do I opt out and your rights sections below for details on how to view, amend or delete your personal data from our records.

Who else has access to your information

We won’t sell or rent your information to third parties or share it with other Cornwall Council departments for marketing, or any other purposes.  This is unless we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.

We do transfer your information outside the European Economic Area.  This is to a third-party data email platform in the US that processes your data for us.

We only give them the minimum information necessary in order to deliver the e-newsletter to you. We have a legal agreement in place with them that requires them to keep your information secure.  It must not be used for their own direct marketing purposes.

Opting out

We will stop sending you news and information from Cornwall Council unless you actively choose to opt in to the new Your Cornwall e-news service.  You can opt in by filling in the resubscription form. If, later on, you no longer want to receive Your Cornwall, you can unsubscribe in one of two ways:

  • Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of any of e-newsletters sent to you.
  • Or, email cornwallcouncil@cornwall.gov.uk and we will aim to process your request within 7 days.

We will not contact you again by email, phone or text message for marketing purposes unless you give your prior consent.

Data rights

Your personal information belongs to you and you have the right to:

  • be informed of how we will process it,
  • request a copy of what we hold about you and in commonly used electronic format if you wish. If you provided this to us electronically for automated processing, we will return it in the same way,
  • have it amended if it’s incorrect or incomplete,
  • have it deleted (where we do not have a legal requirement to retain it),
  • withdraw your consent if you no longer wish us to process your information,
  • restrict how we process it.

View, correct or delete your personal data

You can ask to view, delete or correct any personal data Cornwall Council Communications Team holds about you at any time. Under new data regulation laws we must comply with your request within 21 days.

You will need to make your request to view, amend or delete your personal data in writing. Either by email to dpo@cornwall.gov.uk, or letter to Data Protection Officer Simon Mansell, New County Hall, Treyew Road, Truro TR1 3AY.

Correcting inaccurate information or deleting your personal data

If you find the information we hold about you is inaccurate, or you’d like us to delete your details altogether, please write to us and tell us. Either by email at cornwallcouncil@cornwall.gov.uk, or by letter to Cornwall Council Communications Team, 4S, County Hall, Truro, TR1 3AY.

Complaints

If you think we’ve got something wrong, please do write and tell us, so we can try to put things right. However, if you are unhappy with:

  • the way we have processed your information or
  • how we have responded to your request to exercise any of your rights in relation to your data

you can raise your concerns direct with the Information Commissioner's Office (ICO).

The ICO is the UK's independent authority set up to uphold information rights in the public interest.  You can raise your concern by telephone on 0303 123 1113.

Policy review

We keep this policy under regular review. 

If you have questions about:

  • Your Cornwall’s privacy policy or
  • completing the Your Cornwall sign up form

you can email cornwallcouncil@cornwall.gov.uk. You can also write to the Cornwall Council Communications Team at 4S, County Hall, Truro, TR1 3AY.

Queries about the Council’s general data protection policies should be addressed to Data Protection Officer, Simon Mansell.  You can call 01872 326424 or email dpo@cornwall.gov.uk.

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