Accessibility Information

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


We aim to ensure that this website can be used as effectively and easily as possible by all users.

Our site is tested regularly by Sitemorse, an independent benchmark service.  The majority of our content meets Web Accessibility Initiative level 2 (AA). 

The Web Accessibility Initiative website has more information on accessibility guidelines. 

The website is designed to be used by all browsers.  Please contact us at webmanager@cornwall.gov.uk if you:

  • are having problems using a specific browser
  • have any questions or issues with accessibility

Useful tools

Blind and partially sighted users can get information on viewing pdf documents by visiting the Adobe access website.

PDF documents can be converted back into webpages (HTML) or text.  This is done using the Adobe web based conversion tool. Please note this may not work for all PDF documents, depending on their content.

Microsoft Word document viewer can be downloaded if you do not have Microsoft Word on your computer.

The abilitynet website explains the many ways you can change your browser, computer, keyboard and mouse settings.  This will make the web more accessible for you.

The My Web My Way pages on the BBC website have some useful information about accessing websites.

Changing text size

You can alter the text size by choosing the 'view' in the browser menu:

  • Internet Explorer: View - Text Size - alter as required.
  • Firefox: View - Zoom - alter as required
  • Opera: View - Zoom - alter as required.
  • Chrome - support can be found here. Please note if you zoom past 200% you will see the mobile site.

You can also alter the colours used on webpages:

  • Internet Explorer: - tools - internet options - colours
  • Firefox: tools - options - content - colours
  • Opera: tools - preferences - web pages
  • Chrome - support can be found here 

Translation and interpretation

Documents published by Cornwall Council can be produced in a variety of formats on request. These formats can include:

  • audio tape
  • Braille
  • large print
  • easy read
  • alternative language
  • alternative document type (e.g. Word, pdf)
  • face to face meeting
  • telephone call

Please read our translation, interpretation and formatting page for more information.

Plain English

We follow Plain English guidelines to try and make the content of the website as clear as possible.

Editorial Control

By using a content management system, we have enabled all departments of the council to maintain their own areas of the website. Once pages have been edited they are submitted to the web team to be checked for:

  • accessibility
  • technical
  • plain english
  • and other aspects including spelling and grammar, image sizes, page length and meta data

The web team also needs to make sure that the content is relevant and displayed in the correct way so that pages within the website are consistent.    

If you have had any problems at all using our website for any reason, please contact us and let us know.  We will then look into the problem and try to make the necessary changes.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Use our contact us form

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