Please use this form if you are an MP or Councillor and wish to contact our leadership team with any specific questions, queries, issues or comments. This form can also be used if you have a suggestion to improve services.
Contact a director or the Chief Executive
Privacy Notice
The personal information you have provided on this form will be stored on our secure network for a maximum of 5 years. This is from the date your enquiry was closed in line with our Information Lifecycle policy. It will only be used in relation to this enquiry and will only be shared with the relevant service area it concerns. If your enquiry relates to a third party providing services on our behalf, we will pass your enquiry and contact details onto them. They will respond to you direct. If we need to share your information with anyone else, we will advise you first. Unless there is a legal reason which prevents us from doing so.
Customer Promise
Cornwall Council has 10 working days in line with the Customer Service Promise to respond to your communication.
How we will respond
If your communication is a:
- complaint,
- freedom of information request (FOI) or
- request for service
We will forward it to the appropriate service for response. If you have already contacted the Council but have not received a response within the given timeframe, we will escalate your communication.