Why we conduct residents' surveys
Cornwall Council is committed to listening to residents and acting in their best interests. Regular resident surveys provide feedback on what is important to people. They help us understand what residents think of their Council, the services it provides and its value for money. This supports continuous improvement.
How we conduct the surveys
Each year a representative sample of Cornwall's population are interviewed. Residents are interviewed by telephone and face to face. The survey uses the Local Government Association ‘Are you being served?' method. This allows comparison of results with other Councils. Before January 2021 500 residents took part in each survey. In January 2021 and August 2021 we surveyed 3,000 residents aged 18+ years. In Autumn 2022 and Autumn 2023 we surveyed 1,100 residents aged 18+.
Interpreting the results
We show the results of the survey as percentages of all the people that took part. Results from previous surveys and national results from other councils are also given for comparison reasons.
Our surveys
Please select the links below to see the results of previous Residents' Surveys. These results provide ‘like-for-like’ comparisons of trends over time.
- Residents' Survey Report - Autumn 2023
- Residents' Survey Report - Autumn 2022
- Residents' Survey Report - Autumn 2021
- Residents' Survey Report - January 2021
- Residents' Survey Report - June 2020 (Pandemic-related)
- Residents' Survey Report - November 2019 (Third round)
- Residents’ Survey Report – July 2019 (Second round)
- Residents’ Survey Report – November 2018 (First round)
For previous survey results or if you have any other queries, please contact performance@cornwall.gov.uk.
National comparisons
The Local Government Association carries out national resident satisfaction surveys. Please click the link below to find out more information.
Other ways to have your say
You can read about other ways you can have your say on Council business and decisions on our Have Your Say page. This includes details of current and previous consultations.
