Problem encountered

We are sorry but we are currently experiencing technical difficulties with the page you requested.

You can use the form below to let us know some more details and we will investigate the issue and get back to you. 

Please use the comments box below to let us know things like:

  • What you were trying to do. If you could include the page title or form title we can investigate more easily for you
  • At what point you saw the error ie. on submission or after clicking on continue after the first page etc
  • Any buttons or links you used before you saw this error

If you were trying to submit a form

Sometimes details being entered incorrectly will prevent your form from submitting.

Things to check;

  • If there is a postcode look up ensure you have entered a postcode, clicked on 'Find' to search and then selected an address. Do not type the address into the field. If the address is missing please select 'My address is missing' from the drop down
  • If there is a date picker, ensure you pick a date from the calendar and do not type into the field
  • If there is no calendar selection but a date is required, please ensure it is in the correct format stated on the field
  • If you are uploading evidence, check the size of your files, a form will not let you upload more than 10mb. Right click on a document or photo to check the size
  • If you use saved details in your browser to enter you email address this can cause a space at the end, check and remove any spaces
  • Contact details for the service will be in the 'Need help' section on the page, if you have a large document that you cannot resize remove the document from the form and email it to the service using their email address
Web team contact form

If you are filling in this form because you have seen an error please give us as much information as possible ie. which page or form you were using and if you were trying to upload images or documents

The information you provide on this form will be held by Cornwall Council and used by us to investigate your enquiry and improve our services. 

Your information will not be used for any other purpose by Cornwall Council, and will not be passed onto any other third party without your permission.  In accordance with Cornwall Council’s Record Retention Policy, the information you provide on this form will be retained for 12 months.  All personal information held by Cornwall Council is held safely in a secure environment.

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