We are responsible for services for adults including:care and support for older peoplepeople with physical disabilities or learning disabilities, andpeople with mental health needs and their carersIt is important that we hear feedback about your experiences of adult social care, so that we know what we are doing well and where we need to improve....Compliments and CommentsPlease complete the online form below if you would like to:compliment one of our employees or teamsmake a comment on any aspect of our servicePlease complete the following online form:Make a compliment or commentComplaintsA complaint can cover:any concerns you have about a servicea member of staff that have not met the standard you would expectYou can read more about how we handle complaints here:Read our Adult Social Care Statutory Complaints PolicyRead our Adult Social Care Statutory Complaints Procedure Easy Read 'Have Your Say' documentThe procedure is different from the main Cornwall Council procedureIf you are unhappy with a social care service, it is often worthwhile discussing your concerns early on with the provider of the service.Most problems can be dealt with at this stage, but in some cases you may feel more comfortable speaking to someone not directly involved in your care.How long do I have to make a complaint?...You can make a complaint to Adult Care and Support if we:have done an assessment with yougive you a servicegive you a direct payment or individual budgetIf you're unhappy with:a care homehome careIf your care is funded or arranged by Adult Care and Support, we can look into these complaints you have.

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/adult-services-comments-compliments-and-complaints/

Last updated: 28/08/2026 12:12:23

An Independent Visitor is a trusted adult for a child in care....This will help ensure that the children of Cornwall are protected, treated fairly, and listened to....Visit the Integrated Care System website Together for Families Commissioning Children’s commissioning is how we plan, buy, and improve services for children, young people, and their families.

https://www.cornwall.gov.uk/health-and-social-care/childrens-services/know-your-rights-how-to-get-involved-and-further-information/

Last updated: 16/09/2026 15:54:04

It is also for health and social care partners to feedback on the quality of care and support services for adults in Cornwall.It is our expectation that issues, or individual complaints are raised with the manager of the appropriate adult care service in the first instance.Safeguarding concerns where people are at risk or potential risk of harm should be reported via the safeguarding process. ...Yes if, you work in the Safeguarding Adult Triage team and are sharing an adult safeguarding concern, linked to an Adult care service Are you feeding back the outcome following a Section 42 Enquiry?...Yes if, you are a Social Worker who has carried out a Section 42 enquiry linked to an adult care service, and you are feeding back the conclusion of the enquiry Are you reporting concerns about the quality of a contracted service?

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/provider-quality-feedback/

Last updated: 26/08/2026 14:39:56

To discuss these positions please contact Yvette Yates, Head of Disabled Children and Therapy Services on 07583 260207....Adult Services If you would like an informal discussion regarding any of the Social Worker roles please email Carolyn Montgomerie, Workforce Development Lead on 07821 691883....Return to social work and restart your career with us We welcome candidates considering a return to Social Work in Cornwall.

https://www.cornwall.gov.uk/jobs-and-careers/work-in-adults-or-childrens-social-care/contact-us/

Last updated: 30/03/2023 14:31:11

Register your interest in jobs in social care

https://www.cornwall.gov.uk/jobs-and-careers/work-in-adults-or-childrens-social-care/register-your-interest-in-jobs-in-social-care/

Last updated: 27/05/2026 11:52:35

Social Work Apprenticeship Information sessionWe are offering a fantastic opportunity to begin your journey into children’s social work....A fully funded apprenticeship pathway which: combines paid employmenthigh‑quality training, andoutstanding support throughoutChildren and Families ServiceFollowing our ‘Good with Outstanding features’ Ofsted judgement (July 2024), we remain committed to building a strong, resilient and highly skilled social work workforce.We believe Cornwall’s children deserve the very best. ...We are seeking applicants with:strong valuesan abiding curiositymotivation, anda commitment to humane, relationship‑based practice who are ready to take their first step toward a social work career.The Children and Families Social Work Apprenticeship offersa full salary throughoutwith all training fundedenabling you to grow your skills while making a meaningful difference to children and families.We offer two apprenticeship pathways through the Open University:an Undergraduate Degree Apprenticeship, anda Postgraduate Apprenticeship (for those already holding a relevant degree)Find out more about an apprenticeshipSocial Work TraineeshipIf you are interested in pursuing a career in Social Work, join us at our information session to find out more about our offer. 

https://www.cornwall.gov.uk/jobs-and-careers/work-in-adults-or-childrens-social-care/children-and-families-social-work-apprenticeship/

Last updated: 10/06/2026 09:41:54

If you receive care at home from an agency, or if you attend a day centre, your service provider will invoice you for your contribution....If you move to a care home, you will need to pay any assessed contribution for your placement to the Council....The way you pay for your care changed from 28 September 2024 Prior to 28 September 2024 you paid your Client Contribution to your care provider. 

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/paying-for-adult-social-care/how-to-pay-your-financial-contribution/

Last updated: 18/11/2025 16:04:24

Children in foster care can receive 30 hours free childcare if the following criteria are met: That accessing the extended hours is consistent with the child’s care plan.

https://www.cornwall.gov.uk/schools-and-education/childcare-funding/children-in-foster-care/

Last updated: 22/12/2025 15:59:33

Return to social work and restart your career with us We welcome candidates considering a return to Social Work in Cornwall....We can also support those who are SWE registered, but not worked in statutory Social Work at all or for some time, with an enhanced induction....We are also able to consider experienced social workers who have taken a career break of between two and ten years, where their SWE registration has expired.

https://www.cornwall.gov.uk/jobs-and-careers/return-to-practice/social-work/

Last updated: 23/05/2024 09:36:37

Supported housing and support solutions are for people who are assessed as eligible to receive Adult Social Care and/or have eligible health needs, and are primarily aged between 16 and 65....If you think you, or a person you care for, might be eligible for these services, or wish to find out more information, please contact Adult Social Care....Visit Adult Social Care page More about Supported Housing In Supported Housing, people live in purpose-built flats, houses or bungalows, or rooms in a shared house.

https://www.cornwall.gov.uk/health-and-social-care/adult-social-care/supported-housing/

Last updated: 26/08/2026 14:39:56