Residents' survey

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Why we conduct residents' surveys

The Residents' Survey is important to help us understand residents’ priorities and experiences.  This helps us provide the best possible services to meet their needs. It is also one part of the wider conversation we are having as we shape the future vision for ‘The Cornwall We Want’.

How we conduct the surveys

We work with our partners from Enventure Research to conduct the survey twice a year.  The survey uses the Local Government Association ‘Are you being served?' method.  This allows comparison of results with other Councils.  Before January 2021, 500 residents took part in each survey. In January 2021 we surveyed 3,000 residents aged 18+ years.  

Interpreting the results

We show the results of the survey as percentages of all the people that took part.  Results from previous surveys and national polling are also given for comparison reasons.

Our surveys

Please select the links below to see the results of previous Residents' Surveys.  These results provide ‘like-for-like’ comparisons of trends over time.

For previous survey results please contact

National comparisons

The Local Government Association carries out national resident satisfaction surveys.  Please click the link below to find out more information.

Other ways to have your say

You can read about other ways you can have your say on Council business and decisions on our Have Your Say page. This includes details of current and previous consultations.

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