Winter wellbeing

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Apply now to have a warmer home this winter

The Warm Homes Fund, Warm Home Discount Industry Initiative, Green Homes Grant and LA Flexible Eligibility (known as LA ECO Flex) help households with heating. They help any home that hasn't had central heating or need help with repairs and insulation to stay warm and well.

To see if you could be helped by any of these schemes or would like independent energy advice, please contact:

Keep well and prepare for winter

Are you or someone you know in poor health or at risk of ill health, or with underlying health issues? Are you caring for a vulnerable person and / or worried about your home being cold or damp?

Is it affecting your health? If so, then Winter Wellbeing can help. There are a number of services who all work together to help you enjoy a warmer healthier home with independent energy advice tailored to your needs.

This includes home visits and follow-up support for the following:

  • Access to heating and insulation grant
  • Providing practical advice on:
    • understanding and reducing your energy bills
    • combatting condensation and damp
  • Support for families with children if they have additional needs
  • Debt advice
  • Benefits advice
  • Health information

For advice and access to services provided by over 30 partner organisations, call Freephone 0800 954 1956 or email advice@cep.org.uk 

In Cornwall fuel poverty affects over 12.6% of all households (31,826 homes). On the Isles of Scilly it is 20.9% (231 homes), (BEIS Fuel Poverty statistics 2018). Both are above the England average of 10%.

Customers who have been helped by the winter wellbeing programme

Customer A has been awarded both DHP and Exceptional Relief. Along with your support for fuel, this has made a massive difference to him and he is over the moon. There was huge pressure on him financially and he was struggling to keep his head above water but he now feels that he is able to cope….”

Customer B from Redruth was referred to by the Royal Cornwall Hospital Trust’s onward care team for help to repair her broken boiler. Funding from the OVO-SSE’s Warm Home Discount Industry Initiative (Public Health, Inclusion Cornwall and Community Energy Plus) repaired and serviced the boiler so Customer B could be warm again.

Has mobility and pre-existing mental health issues which worsened when made redundant during Covid-19. Now claims Universal Credit and a referral to Inclusion Cornwall to check receiving the correct benefits and provide other help and support as appropriate.

Community Energy Plus helped apply for the Warm Home Discount payment (£140) from their energy supplier and South West Water’s Water Care tariff and now added Western Power Distribution’s Priority Service Register. Due to the age of her boiler it is likely that it will need replacement within the next year and we will help with this”.

Winter wellbeing guides

Our guides are packed with useful advice and information. They cover staying warm, keeping well and being happy and safe this winter.

Paper copies are available from:

  • Council Information Points
  • GP surgeries
  • NHS premises
  • libraries and
  • many other sources, including all the partners listed below.

You can contact the Community Energy Plus helpline on Freephone 0800 954 1956. Or email advice@cep.org.uk for further information and advice.

Cold weather priority service for oil fuel customers

The Fuel Petroleum service (FPS) runs a Cold Weather Priority scheme. This is designed to identify those customers most vulnerable to cold conditions. It ensures that your fuel supplier knows who you are and where you are. They can then take appropriate steps to ensure fuel availability. This is especially true in times of fuel shortage or extreme cold weather. 

Around 15% of homes (37,500) households in Cornwall and Isles of Scilly, use oil for heating their homes.   

In Cornwall the following are members of FPS: 

About the winter wellness partnership

The winter wellbeing service has been running for over 10 years.  Since 2011/12, Winter Wellness has helped the following stay warm, well and safe during Winter:

  • Over 10,000 households have received help;
  • 848 hospital admissions prevented;
  • 448 households remain in work and progress towards work.
  • 614 households assisted through Warm Home Discount

The service and is supported by:

  • Public Health
  • Inclusion Cornwall
  • Council of the Isles of Scilly
  • NHS Kernow

There are over 30 partners who work together to reduce fuel poverty, improve health and progress people to work.

Useful Links

Choose well - get the right care, in the right place, at the right time. You can find the relevant healthcare services for your needs and to help keep the Emergency Department free, for those who really need it.

Cornwall Care and Support directory - a directory of support providers to help you at home, with your health, getting out and about, staying safe money matters, advice and find out what's on near you.

Cold weather plan - advice on how to prepare for cold weather in England.

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