Easier Read: Recording Conversations with Beam Notes (formerly Magic Notes)
About us
We are Cornwall Council Adult Social Care.
We help support people with their care and wellbeing.
What is Beam Notes?
Beam Notes is a tool that helps staff:
Record conversations
Write down what was said (called a transcript)
Create a short summary
Why we use it
We use Beam Notes to:
Make sure we remember what you tell us
Keep accurate records about your care
Spend more time listening to you
What information we use
We may record:
Your voice
What you say in meetings or calls
Information about your care and support
Who will see your information
Only people who need to support you will see it, such as:
Social workers
Care staff
Health professionals (like NHS staff)
Important information
A staff member will always check the notes are correct
A computer does not make decisions about your care
Your care will always be decided by people
Your choice
You have a choice. You can:
Say yes to recording
Say no to recording
Ask us to stop recording at any time
If you say no, we will still support you and write notes by hand.
Keeping your information safe
We:
Keep your information secure
Only allow the right staff to see it
Do not use your information for advertising
How long we keep your information
We keep your information safely for as long as we need it for your care.
Your rights
You have the right to:
Ask to see your information
Ask us to correct mistakes
Ask questions about how we use your data
Questions or concerns
You can contact:
Cornwall Council Data Protection Officer
Email: dpo@cornwall.gov.uk
You can also contact the Information Commissioner’s Office (ICO)
Consent (your decision)
Please tell us your choice:
☐ Yes – I agree to recording
☐ No – I do not agree to recording