We want to hear about your experience of our services within Adult Social Care
We want to ensure we can hear:
your voice
your views, and
your thoughts
on what is both positive about our services, and where we can do better.
This feedback will be gathered either by:
phone after a phone call, or
by completing an online survey
We hope you will share your experiences with us. With this information we will regularly show you what has been said and the actions we have taken as a result. Throughout the survey please click on the relevant image like those shown below.
We really look forward to hearing from you.
Your Feedback Matters
Since May 2025, we've been asking you—our community—for feedback on how we are doing in Adult Social Care. Thank you to everyone who has taken the time to share thoughts with us. Each quarter, we’ll share a summary of what you've told us and what we’re doing in response.
What Happens With Your Feedback
We use your feedback to understand what’s working well and where we can improve. Compliments that name a worker are shared with them and their Team Leader. Constructive feedback is also shared to help us learn and grow.
What You've Told Us
Overall, you've told us that you're happy with the support you’ve received. We’re proud to hear that and want to keep it that way! We’ve received some lovely feedback about our frontline workers and how they’ve supported you. This feedback is shared directly with them and really makes a difference—thank you!
January to March 2026 – What we learned
We do well when we:
Prepare before we make contact and know the person’s story
Listen and take our time so we do not overwhelm
Give clear and helpful information
Help people feel supported, safe, and valued
We need to improve when:
We do not do what we said we would do
There are delays or people feel unsure about what is happening
People are passed between services without clear reasons
Communication is late, unclear, or feels dismissive
Our processes are hard to use or access
What we are doing about it
We listen to your feedback. We work with staff and managers to make changes.
Learning and Development Team
They look at what training staff need. They create training based on your feedbackShared Learning Team
They use your feedback to plan Communities of Practice. Practice Leads run these sessions. Staff come together to learn and share good practicePractice, Policy and Procedure Team
They review and update guidance, policy and procedures. They make sure these support good practice and reflect your feedback
Keep Sharing Your Thoughts We’re always looking to improve, and your feedback helps us do that. Please keep telling us what’s working and what we can do better.