We want to hear about your experience of our services within Adult Social Care
We want to ensure we can hear:
- your voice
- your views, and
- your thoughts
on what is both positive about our services, and where we can do better.
This feedback will be gathered either by:
- phone after a phone call, or
- by completing an online survey
We hope you will share your experiences with us. With this information we will regularly show you what has been said and the actions we have taken as a result. Throughout the survey please click on the relevant image like those shown below.
We really look forward to hearing from you.
Your Feedback Matters
Since May 2025, we've been asking you—our community—for feedback on how we are doing in Adult Social Care. Thank you to everyone who has taken the time to share thoughts with us. Each quarter, we’ll share a summary of what you've told us and what we’re doing in response.
What Happens With Your Feedback
We use your feedback to understand what’s working well and where we can improve. Compliments that name a worker are shared with them and their Team Leader. Constructive feedback is also shared to help us learn and grow.
What You've Told Us
Overall, you've told us that you're happy with the support you’ve received. We’re proud to hear that and want to keep it that way! We’ve received some lovely feedback about our frontline workers and how they’ve supported you. This feedback is shared directly with them and really makes a difference—thank you!
You said - waiting times for support can be frustrating. Whether it’s a Social Worker, Occupational Therapist, Social Care Practitioner or Occupational Therapy Assistant, we know timely support matters.
We did - we’ve published our Practice Standards and our Waiting Well Process. These outline the timelines we aim for and provide helpful information while you wait.
You said - that information isn’t always accessible or available.
We did - Our CHAMPS service are helping us create easy-read versions of key documents and videos explaining how we work.
Keep Sharing Your Thoughts We’re always looking to improve, and your feedback helps us do that. Please keep telling us what’s working and what we can do better.