Consumer advice

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Consumer advice in Cornwall

Consumer advice in Cornwall is provided by the Citizens Advice consumer service.  It provides free, confidential and impartial advice on consumer issues. Visit the Citizens Advice website or call the Citizens Advice consumer helpline on 0808 223 1133.

Consumer advice during Coronavirus

The Coronavirus (COVID-19) pandemic, consumer contracts, cancellation and refunds

The Competition and Markets Authority (CMA) have released guidance that sets out the CMA’s general views about how the law operates in regards to pandemic, consumer contracts, cancellation and refunds. It has been written to help consumers understand their rights and to help businesses treat their customers fairly.

Wedding Cancellations due to Coronavirus – Where do you stand?

Here in Cornwall and the Isles of Scilly, the restrictions on non-essential travel and the mandatory closure of most business premises is disrupting a large number of weddings due to take place this Spring. As anyone who has organised a wedding will know, the number of different elements involved means that each ceremony will rely upon a number of different suppliers. As a result of these complications, we are now offering this advice and guidance to anyone wondering where they stand.

Holiday Accommodation Booking Cancellations

In Cornwall and the Isles of Scilly the restrictions on non-essential travel and the mandatory closure of most business premises has prompted a number of enquiries from enquiries from members of the public concerning the cancellation of holidays and as a result we are now offering this advice and guidance to anyone wondering where they stand.

Covid-19 related scams

The Trading Standards team have been made aware of a number of Covid-19 related scams. More information on these scams and the support available can be found on the Cornwall Council website.

Other places to get information

Find simple ways to solve your everyday consumer problems on the Which? website (Which? is a consumer rights group that have been offering independent advice and campaigning on behalf of consumers for more than 50 years).

The European Consumer Centre for Services provides general  information on consumer law and rights when buying services across the European Union, as well as contact details for organisations that could provide practical assistance in case of dispute.  Services advised on include: travel and tourism services, building and construction, plumbing, car repairs, childcare and education, estate agencies and accountancies.  The European Consumer Centre for Services can provide information to consumers looking to purchase services; including details of consumer organisations, advisory bodies and enforcement bodies that can assist should a problem arise.

Consumer Advice Leaflets

Advice about your rights regarding goods and services you have bought and when you can get a repair, replacement or refund can be found on the .gov Consumer Rights webpages.

Need help?

Most issues can be resolved online, it's the quickest and most convenient way to get help.

Your feedback is important to us

Help us improve our service

Give feedback about your experience