Paying Your Business Rates

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Business Rates are normally payable over 10 monthly instalments from 1 April to 1 January in each financial year, or you may choose to pay yearly or half yearly in advance.

You may also choose to pay your instalments over 12 months instead of 10. Please contact us to request this.

You can choose to pay your business rates in a way that suits you:

Pay Online

If you only want to pay without viewing any of your details or balance, you can pay business rates online here.  

Self Service

Our Self Service pages give you instant on line access to manage and view your business rates account

  • See full details of your account
  • How your charges are worked out
  • Check your discounts and allowances
  • See when your payments are due
  • View bills and letters we send to you (paperless e-billing)
  • Set up a Direct Debit or make a payment

Please follow this link for more information about Self Service and how to set up an account.

Direct Debit

The safest, simplest and easiest way for you to pay your business rates is by Direct Debit. If you have not already set up a Direct Debit to pay your monthly instalments you can do so online by using Cornwall Councils online self service area. You will also be able to amend your Direct Debit once it is set up.  You can also call 0300 1234 171 to set up your Direct Debit. You will need your business account reference number (from your bill) and your bank account number and bank sort code to set your Direct Debit up.

Please note that once you have set up a direct debit you do not need to take any further action in relation to your direct debit when you receive you annual business rates bill, unless you owe business rates for other years and have not already made an arrangement for payment.

  • If you pay by Direct Debit you can choose a convenient payment date on either the 1st, 7th, 15th or 20th of each month
  • If you pay by Direct Debit you can choose to pay over 10 months or 12 months
  • You will always receive advance notice of any change to the amount due to be collected and you have the right to query anything you do not agree with before any money is collected
  • You always remain in control and you can cancel the Direct Debit at any time
  • You have a money back guarantee, supported by your bank. Please see the Direct Debit guarantee below

The Direct Debit Guarantee

This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank/building society.

If the amounts to be paid or the payment date changes, Cornwall Council will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by Cornwall Council or your bank/building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by contacting Cornwall Council on 0300 1234 171, by contacting us online, or by contacting your bank/building society who will in turn inform Cornwall Council of your cancellation.

Debit or Credit Card

You can pay your business rates online. This service is available 24 hours a day, 7 days a week.

You can also make a payment using a debit/credit card over the phone by ringing Cornwall Council on 0300 1234 200. You will need to supply your card details and your Business Rate account number.

You can make your payment using a debit/credit card in person at some Cornwall Council One Stop Shops. These are open Mon-Fri 9am -5pm, excluding bank holidays.


You need to take your bill or letter with you to make a payment at a shop displaying the Paypoint logo or a Post Office.

All stores accept card or cash payments, while most Post Offices still accept cheque payments.

There are over 300 PayPoint/Post Office stores throughout Cornwall: most have extended opening hours and some are 7 days per week.

To find a location to pay which is close to you, visit our My Area page which allows you to view Council services in your local area.

By post

Make cheques and postal money orders payable to Cornwall Council. Please write your account reference on the back and send it to the Revenues section at the address on the front of your bill.

A receipt will only be issued if you send a stamped addressed envelope with your payment.

Please do not send bank notes and/or coins by post.

For further details about these payment methods or your Business Rates balance, please contact the revenues section using the address shown on your bill or by using the contact details on this page.

Business Rates Recovery

If you are unable to pay your business rates, please read our unable to pay business rates page. 


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